Good communication skills allow managers to establish rapport with employees, convey goals and expectations effectively and diffuse stressful workplace scenarios. Communication includes not only speaking to employees, but listening to them as well.
Communication is one of the most crucial skills for a manager to have. Good communication is all about developing a relationships. Investing time in relationship building with each employee results in a higher degree of trust in the workplace, and leads to more effective teams. By developing a strong relationship early on, most managers find that employees are more willing to respond positively when trouble pops up down the line; if an employee feels valued and understood, he or she is more likely to take criticism in a constructive manner.
Listening is an often undervalued component of communication skills. A manager who listens well can learn the individual strengths and weaknesses of his or her employees, and delegate work accordingly. With open and sensitive communication, a manager can take on the role of a mentor and help each employee develop to their full professional potential. Listening also opens the door to employee innovation or ideas, and alerts the manager to any workplace problems.
By communicating effectively, a manager minimizes workplace confusion and makes expectations clear. This results in increased work efficiency as well as a happier and healthier work environment. Communication also allows managers to recognize employee excellence, offer praise when appropriate and motivate their teams.