Q:

What does a hotel concierge do?

A:

The job of a hotel concierge is to help ensure that hotel guests have everything they need for a pleasant stay, by booking reservations for a restaurant or tour, having clothes laundered and ironed, securing items guests have forgotten to bring and doing so very much more. The hotel concierge is akin to the host at the hotel who wants to make sure his guests are taken care of well.

Hotel concierges have a desk or office in the hotel at which guests can find or phone them with their requests. Service is their utmost concern, and not just for penthouse guests either. The concierge is there to help every guest at the hotel. While many of the services involve reservations, transportation or tickets, many other types of requests are made from time to time. Securing an interpreter for a foreign guest, ordering flowers or even shopping for a guest are not unusual appeals. For those having a meeting, party or reception at the hotel, the concierge is there to help with the planning and execution of the event. A concierge must meet the public well and have a friendly, helpful attitude. He must be perceptive and organized, flexible and able to problem solve in a crunch. A really good concierge goes the extra mile of becoming as educated as possible about the general area so that his knowledge and connections benefit his guests.

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