How does layaway work at Walmart?
Credit:robert terrellCC-BY-2.0
Q:

How does layaway work at Walmart?

A:

Quick Answer

Walmart layaway lets customers reserve purchases with a total value of $50 or more by making a down payment and agreeing to periodic installments. The service is only available for the holiday season lasting from mid-September to mid-December. As of August 2013, Walmart terminated the opening fee applied to purchase balances, making layaway service free. Customers must pick up the reserved items and finish payment by the December end date.

 Know More

Full Answer

Layaway is only available for in-store purchases, and select stores offer year-round service for customers buying jewelry. Each item must be at least $15, and qualifying purchases are typically limited to jewelry, electronics, toys, small appliances and sporting goods. In 2013, Walmart expanded the layaway selection to include infant toys and car electronics, while wireless contract-based phones are excluded. The initial down payment must equal 10 percent of the balance or $10, depending on which amount is greater.

Customers open a layaway account at Walmart service desks, but installment payments can be completed at normal registers. If customers decide to cancel layaway purchases, they are charged a $10 fee and reimbursed for any previous payments. In some cases, items must be stored off-site, and customers are given a longer grace period for pickup. Walmart's standard policies on returns and ad matching also apply to layaway purchases, allowing customers to pursue refunds, exchanges or price reductions.

Learn more about Marketing & Sales

Related Questions

  • Q:

    What is the Walmart cashier job description?

    A:

    The role of cashier at Walmart requires the employee to provide customer service, conduct financial transactions using a cash register and courteously assist customers while creating a welcoming environment in support of the company's values and mission. A cashier must remain aware of his or her surroundings, taking note of possible issues in matters of security, safety and integrity.

    Full Answer >
    Filed Under:
  • Q:

    Why is Walmart stopping layaway?

    A:

    As of 2015, Walmart is not stopping its layaway program, but the company only offers the program during the holiday season. Walmart had previously discontinued layaway in 2006, but it was brought back in 2011 due to customer demand.

    Full Answer >
    Filed Under:
  • Q:

    Are Target and Walmart associated?

    A:

    Target and Walmart are not associated companies but longtime competitors in the discount retail market; both chains opened their first store in 1962. Target is based in Minneapolis, Minnesota, and Walmart is based in Bentonville, Arkansas.

    Full Answer >
    Filed Under:
  • Q:

    What are the most common complaints against Walmart?

    A:

    Labor seems to be the largest segment of complaints against Walmart. The low-cost retail giant is one of the largest employers in the world.

    Full Answer >
    Filed Under:

Explore