Q:

What is meant by customer service?

A:

Quick Answer

Customer service refers to the assistance a business gives its customers before, during and after the buying process. Customer service begins with the first communication the customer has with the business whether in person, by phone or by mail.

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Full Answer

"Service" is the key word in the term "customer service." Successful companies want satisfied customers, and the most satisfied customers are those who feel their questions are answered and their problems solved in a manner that is both friendly and timely. Good customer service practices include remaining professional and courteous at all times, trying to answer questions as completely as possible and attempting to meet the customer's needs to the best of one's ability.

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Related Questions

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    What makes excellent customer service?

    A:

    Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.

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    What does excellent customer service mean?

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    How do you contact Net10 customer service?

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    What is the definition of excellent customer service?

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