Q:

What is the organization structure of the housekeeping department?

A:

The organizational structure of the housekeeping department will vary depending on the number of employees, but usually begins with the executive housekeeper, then the assistant housekeeper, a floor supervisor and a room attendant. Larger hotels may employ positions like a laundry supervisor and a public area attendant.

It is important for housekeeping personnel to understand where they fit in and an organizational chart helps housekeeping employees know who to go to for problems or questions. It is important for management to stress the fact that housekeeping employees should answer to the person directly above them on the chart and know who to go to if that person is unavailable.

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