Sears provides several different phone numbers for customers to call regarding customer service issues. As of 2014, for comments or complaints regarding Sears' official website, customers can call 1-800-697-3277; for Sears stores, customers can call 1-800-549-4505.
For Spanish-speaking customers, Sears provides a separate phone number, 1-800-377-8634. Sears customers can also access the customer service department via the live chat option on the official website or email the company directly. Sears offers a variety of products,including appliances, apparel, jewelry, electronics, tools and tires. Customers can purchase products online or in store. Those who place orders online can pick up their purchases at the closest store or have them shipped.