Q:

What is quality customer service?

A:

Quick Answer

Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

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What is quality customer service?
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Full Answer

Businesses must aim to attract new customers and keep current customers. Providing quality customer service is one sure way of achieving this. Opening all communication channels is important to provide customers with several options for contacting customer care. Understanding customers' needs and meeting them is very crucial. Good process and quality product design are also important aspects of customer service.

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    What is great customer service?

    A:

    Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.

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    What are good customer service goals?

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    What makes excellent customer service?

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    Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.

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    Is Amazon's customer service completely automated?

    A:

    As of 2015, not all of Amazon's customer service is completely automated as customers can still reach a real person through either live chat, email or phone. Certain portions of the company's customer service is automated, however, such as order tracking or managing payment accounts and delivery addresses.

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