Q:

What is quality customer service?

A:

Quick Answer

Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

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What is quality customer service?
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Full Answer

Businesses must aim to attract new customers and keep current customers. Providing quality customer service is one sure way of achieving this. Opening all communication channels is important to provide customers with several options for contacting customer care. Understanding customers' needs and meeting them is very crucial. Good process and quality product design are also important aspects of customer service.

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Related Questions

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    What is an example of bad customer service?

    A:

    An example of bad customer service is when a company makes false promises in order to get customers in the door and then fails to deliver on the promise. Like all bad customer service, such behavior discourages customers from using that business in the future.

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  • Q:

    What makes excellent customer service?

    A:

    Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.

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    How do you contact Net10 customer service?

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    Net10 customer service can be reached three different ways for existing customers who have questions or concerns about their service. There are three different toll-free numbers for customers based on the type of phone service. There is also a mailing address and email submission form on the Net10 website for customers who want to email an inquiry.

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  • Q:

    What are good customer service goals?

    A:

    Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.

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