Q:

How do I retrieve my credit card PIN number?

A:

The process for retrieving a lost or forgotten PIN for your credit card depends on the exact card in question, since each company has its own process for dealing with PIN numbers. Generally, to retrieve or change your PIN, go to your online account, contact the issuing institution or call the card's customer service. Expect to answer security questions to verify your identity as the authorized cardholder.

  1. Go to your online account

    Some credit cards will allow you to retrieve or reset your PIN directly from your online access account. In most cases, your number will be sent to your email or to a pre-set mobile phone number to make sure you are the authorized cardholder.

  2. Contact the issuing financial institution

    If you got the credit card through a third-party bank or credit union, contact that institution or visit in-person to discuss the retrieval of your PIN number. Expect to answer questions to establish your identity, as well as provide the card number and the security code that is on the back.

  3. Call the card company's customer service

    Each card should have a customer service number on the back. This number is generally located just above or just below the magnetic security strip. If you have tried other options and they have not worked, contact the credit card company directly regarding their PIN reset process. They may not be able to do it for you, but they can point you in the right direction.


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