A customer service assistant's responsibilities include resolving customers' issues and maintaining or improving a company's relationship with customers. Customer service assistants should have excellent communication skills and desire to help people.Know More
Customer service assistants, also referred to as customer support agents or representatives, are utilized in many industries. They may work in retail outlets or in call centers, providing assistance to customers in person or on the phone. Some customer support assistants are available online through chat and email.
The main duty of a customer support assistant is to do precisely what the job title indicates. The assistant helps customers obtain the support that the customer needs. This usually means providing information on products or services sold by the company. The duties of a customer support assistant also involve resolving problems that arise for customers, whether it's handling complaints or replacing defective merchandise.Learn more about Careers
A care assistant works with people including the elderly and disabled who have difficulty carrying out their regular day-to-day activities. Care assistants often work at nursing homes, sheltered housing, hospitals or directly in clients' homes. Duties include assisting with cleaning, doing laundry, bathing, using the toilet, getting dressed, cooking, doing housework, shopping and paying bills. Care assistants also may organize recreational activities for the client.Full Answer >
The role of a special needs assistant is helping children with learning, physical or behavioral difficulties. Their work usually involves assisting children with schoolwork under the supervision of a teacher and preparing learning materials.Full Answer >
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board. This manager is involved in functional, technical or process leadership and oversees other employees involved in the delivery process for a company whether it is IT related or not.Full Answer >
According to Reference.com, "customer service" or "customer care" is defined as company provided resources and assistance to customers who have purchased a company's products or services. It also means the degree of courtesy and assistance granted to patrons of a business.Full Answer >