Q:

How do you serve in fine dining?

A:

To understand fine dining restaurant service, servers follow the guidelines of the acronym S.E.R.V.I.C.E: social, enthusiastic, responsible, vibrant, intelligent, courteous and engaged. Servers should have extensive knowledge of the restaurant's history, layout and food and drink menu, because customers in a fine dining establishment expect an expert server.

Sharing the restaurant's history with a customer can make them feel connected to the concept. Communicating the ingredients, flavor, preparation techniques and nutritional information of the food is expected. A server must know recommended food and drink pairings. FoodSteward.com suggests industry books "Mr Boston: Official Bartender's and Party Guide," "The Professional Chef Larousse Gastronomique," "The New Southeby's Wine Encyclopedia" and "Food in History." A server works for tips, so it is important to communicate with the customer. A quality server also understands smothering versus ignoring a table, as well as suggestive up-sell technique. Because a server earns an average of 15 to 20 percent of the bill, it is in his best interest to learn profitable menu items. To work quickly, a server must learn the restaurant's layout, including bathrooms, kitchen, storage, exits and dining room. To apply for a fine dining service job, bring a resume to the restaurant manager during off-peak dining hours.


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