Begin a poor customer service letter by writing your name and address, followed by the recipient's name and address underneath. In the body of the letter, include all information regarding the nature of the complaint, along with names, dates and times related to the incident. End with a request for a specific resolution, then add a formal closing, followed by your signature.
Write down your full name, followed by your street address on the subsequent line. On the 3rd line, write down your zip code, city and state.
After your name and address, skip a line, and write "To" on its own line.
On the next line, write the recipients full name and title if applicable. Write their street address on the next line, followed by their zip code, city and state on the line after that.
Skip a line, then write "Dear (recipient's name)," and skip another line.
Write down information about yourself, your history with the company or service, and the reason for the complaint. Include names, dates and times. Keep the language polite and simple, while maintaining a professional demeanor.
Write down how the poor customer service affected you as a customer. Include your desire for compensation or other specific resolution, if applicable.
Skip a line after the body of the letter, and write an appropriate closing statement. Conclude the statement with "Best Regards" or "Sincerely." On the line below the closing, write your full name.
Although Amazon doesn't officially list a customer service number, according to Slate, its customer service number is 800-201-7575, as of 2014. Slate acquired this number by requesting it from Amazon's corporate headquarters. GetHuman also suggests calling 866-216-1072, with extension zero, to reach a customer service representative, as of 2014.Full Answer >
The Reader's Digest customer service department can be reached by visiting http://rd.com and choosing the "Customer Care" link on the website. Reader's Digest customer service can also be reached by calling 1-888-217-3346.Full Answer >
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.Full Answer >
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.Full Answer >