A Basic Head Teller Job Description
By Elizabeth Freeman
, last updated January 10, 2012
At a bank, a head teller is responsible for supervising the other tellers. The employee may have access to the vault and can grant customers access to safety deposit boxes. A head teller may also have some managerial duties, such as scheduling other tellers or resolving conflicts that arise.
A head teller typically oversees other tellers working at a bank. Tellers may schedule other employees based on the bank's needs and the employee's schedules. On a day to day basis, head tellers may assign each teller specific tasks and they may have to train new employees in the basic of customer service and in the bank's products.
Head tellers typically coach the other tellers and will give them direction or demonstrate the proper method of selling the bank's products as needed. They may also be the person on duty with access to the vault and the safety deposit box area. Some head tellers are responsible for making sure the bank has enough cash on-hand to perform its day to day functions. Head tellers usually also have to prepare the bank for opening and closing.
No special training is needed to become a head teller, but most bank tellers have a least a high school diploma. Typically, basic math skills are a must, though customer service skills and other training are learned on the job. Head tellers usually work their way up from a basic teller position after demonstrating skill and enthusiasm.
Wages and Hours
Head tellers usually work full-time, 40 hours a week. Some head tellers may need to work on the weekends, especially Saturdays, depending on the hours of the bank. Head tellers typically earn less than $30,000 per year, though they do earn slightly more than standard tellers. The average annual wage for a teller was $24,980 in 2010, according to the Bureau of Labor Statistics.