Pentax Digital Camcorder Troubleshooting: Stuck on Menu
By Nicole Vulcan
, last updated March 13, 2012
While Pentax is the maker of mostly digital still cameras, it also makes a number of "crossover" models that include still and video options, including the Pentax K-7 and the Pentax Optio MX. These models include a menu that allows you to toggle between different settings for the camera. If the camera's menu appears stuck, the problem could run the gamut between requiring a simple button press, or it could require the more complex task of updating software.
Whether you're dealing with a camera, a computer or some other type of electronic device, the first troubleshooting step you should usually take is to allow the device to reset. This typically puts the device back in its original configuration and can often solve problems including stuck modes and settings. In the case of your camera, turn it off, leave it off for a few seconds and then turn it back on to see if it has reset itself. Also check the life of the battery or batteries, as low batteries can cause a camera to behave erratically. You do not need to remove the battery to reset, but it doesn't hurt to check its connection points and power level as an extra troubleshooting step.
Pentax cameras are built with a "Green Mode" that makes it so the current settings are locked and cannot be changed. If Green Mode is on, you'll see a green icon on your camera's menu screen. To disable it, press the green Quick Button on the back of your camera, often located just above the LCD screen.
Each camera Pentax makes has its own firmware, which runs the camera and gives it the power to perform the functions you want it to do. At times, cameras and other devices need an update to their firmware to fix certain bugs -- which could include a locked menu. As a result, Pentax recommends updating your firmware regularly. To check on any recommended updates for your particular model, check the Pentax Imaging "Firmware 101" Web page.
You could experience menu locks on your camera, but you could also experience them while connecting your camera and your computer. If you're seeing a locked menu on your camera while connecting it to a computer for uploading, you may need to make sure that your computer and camera are compatible. If not, you may need to update your computer with the correct digital camera software to allow your camera and computer to "talk." To check this, visit the Pentax Support & Service "Compatibility of Pentax Digital Camera With Windows and Macintosh" Web page.