A competency model is a framework that broadly defines the blueprint for ‘excellent’ performance within an organization. Usually the framework consists of a number of competencies which can be generically applied to a broad number of roles within the organization or sector for review.
Each of these competencies is then defined in a way that makes them relevant to the organization or sector. It is important to use language that is clear enough to ensure that everyone has a common understanding of what ‘excellent’ job behavior looks like within the generic context. This common understanding then becomes the benchmark against which the performance of an individual, team, project or even entire organization can be assessed.