Business Services and Consulting

What Is the Actual Value of Independent QA Testing
My background is in usability and human factors engineering, which has a parallel with the QA process. The reason for independent...
What Are Concierge Benefits
Concierge benefits refers to an individual available to employees who can provide a range of assistance with plans and...
How Often Do You Hold Brainstorming Sessions
Usually a brainstorming session is to see how many possible solution you can develop for one problem. Then narrow these...
Lean Six Sigma in Contact Centers?
Jeroen: I would agree that contact centers were introduced as a means of reducing costs. However, I would question...
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