What are customer service scenarios?

Answer

Customer service scenarios are a good way to teach your employees how to handle a certain situation. It is always good to be prepared ahead of time. In a customer service scenario, you can have two people play the roles needed. The person playing the customer can act like they are entering the business with a complaint. Have the employee act out how they would handle this situation. This is a good way for you to see where the employee can improve on their words or actions.
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