What Are the Trends in the Theories of Customer Service?


There are several trends in customer service as of the end of 2012. One of the biggest trends is self-service, where you can shop at discount stores and bag your own groceries to save some money. Another big part of the self-service trend is finding answers online, either on the companies website, or their Facebook page or through other online venues.
Q&A Related to "What Are the Trends in the Theories of Customer..."
no so beat it.
Customer Satisfaction. Customer satisfaction is a measure of how satisfied customers are with their overall experience with a company. Customer satisfaction can also measure specific
1. Smile when a potential customer approaches you. Make eye contact. The all important feel-good factor, launched with a smile almost always begins with eye contact. Customers and
Training is used to educate employees about a company's products and services and motivate them about customer commitment and customer service ethos. Employees must be motivated and
1 Additional Answer
Ask.com Answer for: customer service theory
Customer Service Theory
The theory of customer service and satisfaction is about retaining customers. Loyalty remains the key element. It is by nature an intensely practical theory. Without a firm grasp on the basic principles of customer service, a firm cannot survive. Few... More »
Difficulty: Easy
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