What Are the Trends in the Theories of Customer Service?

Answer

There are several trends in customer service as of the end of 2012. One of the biggest trends is self-service, where you can shop at discount stores and bag your own groceries to save some money. Another big part of the self-service trend is finding answers online, either on the companies website, or their Facebook page or through other online venues.
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1 Additional Answer
Ask.com Answer for: customer service theory
Customer Service Theory
The theory of customer service and satisfaction is about retaining customers. Loyalty remains the key element. It is by nature an intensely practical theory. Without a firm grasp on the basic principles of customer service, a firm cannot survive. Few... More »
Difficulty: Easy
Source: www.ehow.com
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