What Are the Trends in the Theories of Customer Service?


There are several trends in customer service as of the end of 2012. One of the biggest trends is self-service, where you can shop at discount stores and bag your own groceries to save some money. Another big part of the self-service trend is finding answers online, either on the companies website, or their Facebook page or through other online venues.
Q&A Related to "What Are the Trends in the Theories of Customer..."
no so beat it.
Learning how to improve customer service can help boost your business. Customer service is an integral part of any business and, when you practice good customer relationship management
1. Impress upon your staff the importance of being courteous, efficient and cooperative in all interactions with customers and clients. The reinforcement of company policies regarding
1. Follow the Golden Rule; treat others like you want to be treated. Better yet, treat every customer as if they were your mother and your only goal in life is to impress her. If
1 Additional Answer
Ask.com Answer for: customer service theory
Customer Service Theory
The theory of customer service and satisfaction is about retaining customers. Loyalty remains the key element. It is by nature an intensely practical theory. Without a firm grasp on the basic principles of customer service, a firm cannot survive. Few... More »
Difficulty: Easy
Source: www.ehow.com
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