What Are the Trends in the Theories of Customer Service?


There are several trends in customer service as of the end of 2012. One of the biggest trends is self-service, where you can shop at discount stores and bag your own groceries to save some money. Another big part of the self-service trend is finding answers online, either on the companies website, or their Facebook page or through other online venues.
Q&A Related to "What Are the Trends in the Theories of Customer..."
no so beat it.
Learning how to improve customer service can help boost your business. Customer service is an integral part of any business and, when you practice good customer relationship management
External customer service is "the ability of an organization to constantly and consistently give the customers what they want and need," states author and editor Remy Mauduit
1. Smile when a potential customer approaches you. Make eye contact. The all important feel-good factor, launched with a smile almost always begins with eye contact. Customers and
1 Additional Answer
Ask.com Answer for: customer service theory
Customer Service Theory
The theory of customer service and satisfaction is about retaining customers. Loyalty remains the key element. It is by nature an intensely practical theory. Without a firm grasp on the basic principles of customer service, a firm cannot survive. Few... More »
Difficulty: Easy
Source: www.ehow.com
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