What is the definition of customer focus?

Answer

Customer focus is an organizational stance in which all aspects of a company's production and delivery of goods or services are directed by the best interests of the customers. The customer is always right, and the customer comes first.

Excellent customer service contributes to a company's good reputation and draws more customers. Workers are proud to be employed by a company that is known for taking good care of customers; happy workers are more engaged and productive workers. According to Forbes, companies are increasingly investing in their own customer focus strategy to attract and keep customers and to develop a business that stands the test of time.

Q&A Related to "What is the definition of customer focus?"
A focus group is a group of people who have been gathered together to give their opinions about a product or service. Focus groups are usually conducted by market research companies
http://www.ask.com/web-answers/Business/Management...
Marketing managers employ customer focus strategies when developing their products. They obtain input from customers regarding the features, sizes, dimensions, flavors, fragrances
http://www.ehow.com/info_8398763_customer-focus.ht...
1. Evaluate what goods or services you provide to a customer base. Your customer focus ideas are going to hinge on the key products or services that you offer. Ad. 2. Use customer
http://www.wikihow.com/Develop-a-Customer-Focus
I disagree with the assumption that deep customer focus is nearly impossible to imitate. A deep customer focus can be imitated; that a deep customer focus can be learned. If it's
http://www.quora.com/Why-is-deep-customer-focus-ne...
Explore this Topic
Customer focus is about meeting the needs of the customer or even going above and beyond what they need. A business should be completely focused on their customer ...
Custom production refers to the manufacture of a product according to specific customer needs. The good is designed with a personal touch aimed at suiting the ...
Customer satisfaction is defined as the degree of satisfaction provided by the goods or services of a company. This is usually gauged by the number of customers ...
About -  Privacy -  Careers -  Ask Blog -  Mobile -  Help -  Feedback  -  Sitemap  © 2014 Ask.com