My personal experiences and data that I've recently seen indicate that smaller companies generally deliver better customer service than their larger competitors, even though the larger enterprises typically have more resources to invest in service delivery.
I have my own theory on this, which I call 'Proximity to the Shareholders'
But what do you think? Who delivers the better customer service, and why?
Small companies have fewer people to go through to make a decision. If a customer has a problem, a small IT company can work quickly to solve it. Still, not all small companies are
ID Firm: We are the only company worldwide which can supply all the required services from one hand. We manufacture our machines and develop our software. Things like the fingerprint