To become an undertaker you have to have excellent communicator and a good listener, should be able to handle and communicate with people of different age groups and people having different social and cultural backgrounds, should be compassionate and should understand other people's feelings.
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Undertakers make funeral arrangements for burials and cremations. Thorough knowledge on all aspects of the service is required for one to become a funeral director. To gain the skills needed, You should study for qualifications offered by the National Association of Funeral Directors.
To become an undertaker you will need thorough knowledge of all aspects of the service. It can be useful to begin as a funeral service operative, so that you can: gain experience and on-the-job training in the day-to-day tasks involved in funeral arrangement. Possibly study for the National Association of Funeral Directors (NAFD) Foundation Certificate in Funeral Service.