How Does a Receptionist Answer the Phone?

Answer

The receptionist is known as the first point of contact in a business office. They should always present themselves professionally at work, both physically and verbally when they answer the phone. Using customer service skills is necessay to receive the caller politely and offer them a well organized and informative greeting. A good example of how a receptionist should answer the phone is by saying, 'hello, thank you for calling Business X. This is John, how may I direct your call.' This information lets the caller know the name of the business they have reached, who they are speaking with, and that the companyÿis ready to work with them to meet their needs in responding to the call.
Q&A Related to "How Does a Receptionist Answer the Phone?"
Most people will simply say Hello when answering their own phone. If you are in a work environment, it is common procedure to answer with a more professional greeting such as "
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YES! A receptionist should just be a receptionist, not an appointment scheduler, sales rep, personal secretary and bill payer etc. It is beyond annoying that I was hired to be a receptionist
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"Corporate accounts payable, Nina
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Ask the boss or owner if it is small. They will have a preference, and each company will be a little different. If you do not believe so, make a couple of calls to companies and hear
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Explore this Topic
A receptionist is basically a secretary. Most receptionist are on the phones all day long. They answer calls and greet incoming customers. Some receptionists are ...
A receptionist is basically a secretary. Most receptionist are on the phones all day long. They answer calls and greet incoming customers. Some receptionists are ...
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