Great question Becky!
Glance was developed to address the fact that customers and prospects are increasingly harried, and less and less likely to spend a lot of time on the phone with a sales or support person. Instead, they gather information in sound bites, in a series of dynamic conversations, leveraging technology to gain access to what they want, when they want it.
We believe that Customer expectations have changed so much in the past few years, and the smartest companies are adapting their sales/services processes to match those expectations.
People don’t have the time for lengthy phone conversations or online meetings – meetings are still meetings, regardless if they are in person or on line – they might give a salesperson two minutes to make their case. Which is our mission: To equip representatives (sales or support) with the ability to make the greatest impact even in the briefest phone conversation.
Additionally, for Salesforce.com customers we offer Glance for Salesforce – a version of the service that’s fully integrated with Force.com. G4SF enables representatives to launch demos instantly from Lead, Contact, Opportunity or Case Objects, while behind the scenes automatically track and store each rep’s activity enabling real-time reporting. Glance dashboards provide critical insight into how sales demos and collaborative service calls impact rep productivity and the corresponding bottom line.
Simple really, we are not a “meeting” or “webinar” services, instead, more like chat, instant and easy; but instead of text, we engage clients visually allowing you to make the most of on the fly phone conversations. Make sense?