What Are the Most Common ERP User Adoption Problems?

What are the most common user adoptions problems that businesses encounter when implementing ERP? Are there any ways to prevent them?

Answer

Corey Meyers (Marketing Specialist / Community Manager, Acsis, Inc.)
Most of the problems can be traced back to a lack of training. ERP usually has complicated interfaces that people assume they can navigate. This is where most of your problems will happen. There are also cases where the ERP doesn't fit the process well - but this all goes back to training.
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1 Additional Answer
Stano Simunek (SVP, Global ERP services, Ness Technologies)
I think there is a broader set of reasons why users don’t adopt large ERP implementations easily.

- Wrong scoping of the ERP
If the implemented system does not support all areas/processes as needed, users will have aversion towards using the new system - and will go to workarounds outside. Make sure that the scoping is done properly and validated with user community at the beginning of the implementation.
- Lack of management commitment
Users will have (at least for first 3 month) more work when using the new system. This is because of their learning curve, routine and also the system simply will work differently. If their managers will not require discipline, the system will not be used properly and the quality of data will be bad. Therefore make sure to create and keep management commitment during the project.
- Inadequate Change management
Managing change is a key success element of large implementations (See also related Q&A here on why projects fail…). Make sure that CM activities are inserted in the project plan at all stages.
- And of course…lack of training
Users need to get tailored training for their roles, work shadowing, key user support etc. (there is plenty of best practices). Also e-learning tools and electronic support / guidance software can be used. I believe this is the simplest problem, because it can be corrected relatively quickly (which is not the case for the points above…)
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