What Is a Customer Service Policy?

Answer

The customer service policy is the set of rules that define what customers of a certain entity should expect in term of service delivery and how to manage all the needs of respective customers. These policies are primary tools used to promote customer loyalty and increase the number of customers who visit an enterprise.
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Definition of a Customer Service Policy
According to Entrepreneur Magazine, the definition of a customer service policy is “the degree of assistance and courtesy granted those who patronize a business." A company that sells or provides a product or service to buyers or end-users should... More »
Source: www.ehow.com
A customer service policy is a company’s document showing the procedures and policies as to how to interact and treat its customers. The policy should express a true commitment to service and leadership towards the clients.
Q&A Related to "What Is a Customer Service Policy"
1 Determine the goals for the customer service policy. Along with customer retention, the policy may also involve aims such as providing education to the customer on new products,
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1. Review the purpose of the company-to provide a product/service to satisfy the customers' specific need or desire. All too often, the purpose becomes "to make money, and policies
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Customer service is important because this department helps customers with questions and concerns. Customer service representatives should always be pleasant.
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who are the customer targeted for 5 star hotels?
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Explore this Topic
Customer service policies are often similar. Sample policies are available online to view and/or print for future reference. One of the main points in a customer ...
Read books about customer service policies as you can. Consult with a lawyer to help you use the right wording to protect the organization and employees from potential ...
Customer service policies and procedures are the backbone of good customer service and have a huge influence on how well a company does. Each company develops ...
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