What Is a Customer Service Policy?

Answer

The customer service policy is the set of rules that define what customers of a certain entity should expect in term of service delivery and how to manage all the needs of respective customers. These policies are primary tools used to promote customer loyalty and increase the number of customers who visit an enterprise.
Q&A Related to "What Is a Customer Service Policy"
The primary function of customer service is to provide education to the customer and help resolve any problems the customer presents, while portraying a positive impression of the
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While there are many simple ones they can vary depending on if you are going through drive-thru or coming inside. If you do go inside, the main policies are to always greet the customer
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Jeff Wuorio of Microsoft Small Business puts it simply: "Allow your people to be extraordinary. Employees often lack the authority to make the decisions necessary to achieve
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Also called the buyer or client, the customer is the person or group of people who purchase your products and services. A customer does not only refer to a single individual, but
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Ask.com Answer for: what is a customer service policy
Definition of a Customer Service Policy
According to Entrepreneur Magazine, the definition of a customer service policy is “the degree of assistance and courtesy granted those who patronize a business." A company that sells or provides a product or service to buyers or end-users should... More »
Source: www.ehow.com
A customer service policy is a company’s document showing the procedures and policies as to how to interact and treat its customers. The policy should express a true commitment to service and leadership towards the clients.
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