What Is a Customer Service Policy?

Answer

The customer service policy is the set of rules that define what customers of a certain entity should expect in term of service delivery and how to manage all the needs of respective customers. These policies are primary tools used to promote customer loyalty and increase the number of customers who visit an enterprise.
Q&A Related to "What Is a Customer Service Policy"
Excellent customer service describes how well a customer was treated and helped when communicating with a business or company. Some of examples of excellent customer service include
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not telling you.
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Brenthaven. 100% lifetime guarantee on all products, free shipping on $50+ purchases, and a no-ask refund/guarantee policy. =
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Customer satisfaction is a measure of how satisfied customers are with their overall experience with a company. Customer satisfaction can also measure specific areas of business performance
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Ask.com Answer for: what is a customer service policy
Definition of a Customer Service Policy
According to Entrepreneur Magazine, the definition of a customer service policy is “the degree of assistance and courtesy granted those who patronize a business." A company that sells or provides a product or service to buyers or end-users should... More »
Source: www.ehow.com
A customer service policy is a company’s document showing the procedures and policies as to how to interact and treat its customers. The policy should express a true commitment to service and leadership towards the clients.
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