Excellent question, and like the word 'Dessert', people might mean different things by the same term!
To us, who provide Cloud, Managed Cloud, and Managed services:
- Managed IT Services implies a proactive approach to supporting, monitoring, and remediating technology for a client firm that doesn't want to be in 'try to fix it ourselves' mode. Many managed services agreements represent a transfer of risk from the client to the mgd services provider.
As a managed services provider, we are gambling that for a predictable fixed price (per user, etc.) monthly, we can run your IT and technology infrastructure clean and stable, maintain uptime, & eliminate problems for a cost less than you can do so yourself. How is this possible? Leveraging our investments in sophisticated management and monitoring tools and the expertise and dedication of our highly experienced team - its what we do day in and day out. Our people are certified, continuously update-trained, and keep their chops sharp by touching both the user and the hidden underbelly of IT, video, and telecom technology every day.
Cloud Services as Garrett mentioned, just means 'the smarts and the data storage are somewhere outside your 4 walls'. Cloud services can be for VOIP, data backup, email, hosted applications like Quickbooks or SalesForce.com, etc. Often the response time of a hosted application is notably longer than an app running locally on your server. Thus - Cloud Backup = great idea, while hosted email or CRM might feel a tad slower than you are used to clicking and typing.
SynerTel offers a wide variety of managed, hosted-cloud based, and managed-hosted services and solutions and we're always glad to have a no-charge, no-obligation chat with anyone who wants to learn more.
Managed IT and Converged Communications Solutions