What Makes Excellent Customer Service?

Answer

Excellent customer service is the organization's ability to consistently and constantly exceed the customer's expectations. It can be achieved by maintaining a good relationship with customers, being honest, understanding the customers better, understanding the specifics of a complaint, etc. Improving the customer service involves making commitments to learn what the customers' needs and wants are, and developing the action plans which will implement customer friendly processes.
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What Makes Excellent Customer Service?
Excellent customer service makes customers happy. But making customers happy isn't always easy. Buyers make decisions in phases, and you must think about these steps as you plan your customer service department.... More »
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Source: www.ehow.com
Excellent customer service entails how you treat your customers. You should understand that you are in the business to service customer needs. You should also be a good listener, identify and anticipate the needs of customers and make the customer feel important. To welcome suggestions on how you can improve and to treat your employees well also contributes to excellent customer service.
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