What Makes Excellent Customer Service?


Excellent customer service is the organization's ability to consistently and constantly exceed the customer's expectations. It can be achieved by maintaining a good relationship with customers, being honest, understanding the customers better, understanding the specifics of a complaint, etc. Improving the customer service involves making commitments to learn what the customers' needs and wants are, and developing the action plans which will implement customer friendly processes.
Q&A Related to "What Makes Excellent Customer Service"
Provide a way for customers to contact you easily. Examine what customers want and set up your customer service department accordingly. If customers speak English, provide English-speaking
1. Approach all your customers as though they are your friends. Be yourself, as you would be with a friend, and not a put-on version of you that is overly friendly or overly-formal.
Japanese gift wrapping services, embodying the notion of "mottainai," or, "too precious to waste." Embed Quote
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Ask.com Answer for: what makes excellent customer service
What Makes Excellent Customer Service?
Excellent customer service makes customers happy. But making customers happy isn't always easy. Buyers make decisions in phases, and you must think about these steps as you plan your customer service department.... More »
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Source: www.ehow.com
Excellent customer service entails how you treat your customers. You should understand that you are in the business to service customer needs. You should also be a good listener, identify and anticipate the needs of customers and make the customer feel important. To welcome suggestions on how you can improve and to treat your employees well also contributes to excellent customer service.
Explore this Topic
One of the important rules in delivering excellent customer service is to think like the customer. Understand what your customers want and how they want to be ...
The definition for excellent customer service is the when the customer is happy after being waited on. When the employee goes above and beyond their job description ...
Excellent customer service leads to: higher visitor numbers and greater customer diversity; increased sales; increasing public image; survival in terms of competition ...
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