What is the definition of "service delivery?"


Service delivery is a clearly defined customer-based business model that offers a reliable and readily accessible system. It defines the quality and availability of its product and describes how and when it is delivered.

Service delivery lets the customer know what to expect from a service, and it helps them understand a service's scope and how it operates. It details eligibility, limits to the service, the cost and how to obtain help. Service delivery is used in virtually all disciplines of business from information technology and medicine to family services. Companies use service delivery statistics to create innovations based on customer needs or expectations.

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