The transition from being a small to a midsized company can be more stressful and is far more complex, if not complicated, than it's given credit for. What were the things that you had to consider as that growth approached? Did you have to consider, for example, incorporating a formal sales process where one didn't exist before? Did you add some basic business analytics or customer analytics, where in the past you didn't need them? Did you open a call center with dedicated service reps when prior, it was the sales people doing the customer service? Did you start using social media or use it in a different way? What was the impact?
Transitioning from a small business to a mid-size company can be difficult. There are a lot of things to consider when making this move. I work for Regus, a flexible workplace solutions