Who Succeeded Where Netflix Failed?

Answer

Kathy Herrmann (Consultant - Business Strategy & Design)
Netflix, the big ouchy. Who would have thought that Blockbuster would get in a few good knocks at Netflix's expense? But then Blockbuster paid attention to social conversations and Netflix didn't.

Brian - Do you have a favorite example of a social CRM #fail?



P.S. If any one is interested learning more about Netflix's debacle from a social CRM standpoint, check out today's roundtable The Promise of Social CRM, pt 2. Dr. Natalie and I spent some time today knocking Netflix around some more.

http://www.focus.com/roundtables/simplifying-social-business-promise-social-crm-part-2/
Q&A Related to "Who Succeeded Where Netflix Failed"
World domination: failed Extinction of the Jewish: failed Become one of the most hated persons in human history: succeeded
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I don't think eMule has failed. Though it seems that BitTorrent (BT) is much more popular, eMule (eD2K) is so different from BitTorrent that the comparison is meaningless. BitTorrent
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Ok, that was a pretty lame play of words. But there are some invaluable points to keep in mind when you accept that failure in ecommerce is necessary for success. Fail Fast If nothing
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