Topic: Confront An Irate Customer
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Answers to Common Questions
How to Handle An Irate Customer?
The best way to handle an irate customer is to stay calm. Don't let them ruffle your feathers, too. Answer their questions as best as you can, and if they continue to be belligerent, call your supervisor in and explain the situation. Read More »
Source: http://answers.ask.com/Business/Other/how_to_handle_an_irate_cust...
How to Deal with Irate Customers
Anyone who has worked in customer service certainly has a fair share of stories concerning irate or confrontational customers. While you may not be able ease the fury of some customers, there are things you can do to diffuse such situations... Read More »
Source: http://www.ehow.com/how_4710241_deal-irate-customers.html?ref=fue...
How to Handle an Irate Customer on the Phone
If you're a salesperson or customer service representative or even a business owner, then at one point or another you're going to get an angry phone call from an irate customer who's sure he has been poorly treated. How you handle such a si... Read More »
Source: http://www.ehow.com/how_4485448_handle-irate-customer-phone.html
More Common Questions
Answers to Other Common Questions
1 Stay calm no matter what; remember you're not the irate person. 2 Be polite and courteous don't allow the person to change your demeanor. 3 Speak calmly and completely. 4 Attempt to find out what the person's problem is. 5 Try to understa...
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Source: http://www.ehow.com/how_5862097_deal-irate-people-customers.html?...
Breathe, If a customer is mad take your time and work the problem out. Apologize, your not too good to apologize and if you think you are you shouldn't be working customer service. On many occasions when I apologized the customer would calm...
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Source: http://www.ehow.com/how_5048981_calm-down-irate-customer.html
Some one who is over reacting to the situation at hand. A person who doesn't want a solution / answer but, and would rather just rant and rage.
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Source: http://wiki.answers.com/Q/What_is_an_irate_customer
1- poor customer service 2- shoddy products cheaply made 3- some people are natural born a$$holes 4- poor communication 5- companies not fulfilling promises 6- necessary items are too expensive +5
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Source: http://www.answerbag.com/q_view/1768733?ref=W_Ask&utm_source=...
Answer Dealing with the public is one of the more horrific jobs out there. Managers hide in dark shadows and let their employees face the customers when the rulings comes down from Management. Whether we like it or not that old quote, 'The ...
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Source: http://wiki.answers.com/Q/How_do_you_deal_with_irate_customer_ema...
Approach them with a friendly smile and a calm voice and say "I am here to see how I can help with the problem" then do your best.
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Source: http://wiki.answers.com/Q/Who_is_an_Irate_Customer
depends who is at fault - the customer or the seller? either way the first order of business is to calm him down - if he is not. if you can't - get the assistance of security or police - you have to say "sir/ma'am you have to calm down firs...
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Source: http://wiki.answers.com/Q/How_do_you_assist_an_irate_customer
