Topic: Dealing with Irate Customers
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Answers to Common Questions
How to Deal with Irate Customers
Anyone who has worked in customer service certainly has a fair share of stories concerning irate or confrontational customers. While you may not be able ease the fury of some customers, there are things you can do to diffuse such situations... Read More »
Source: http://www.ehow.com/how_4710241_deal-irate-customers.html?ref=fue...
How to Deal with Irate People and Customers
1 Stay calm no matter what; remember you're not the irate person. 2 Be polite and courteous don't allow the person to change your demeanor. 3 Speak calmly and completely. 4 Attempt to find out what the person's problem is. 5 Try to understa... Read More »
Source: http://www.ehow.com/how_5862097_deal-irate-people-customers.html?...
How to Handle An Irate Customer?
The best way to handle an irate customer is to stay calm. Don't let them ruffle your feathers, too. Answer their questions as best as you can, and if they continue to be belligerent, call your supervisor in and explain the situation. Read More »
Source: http://answers.ask.com/Business/Other/how_to_handle_an_irate_cust...
More Common Questions
Answers to Other Common Questions
Answer Dealing with the public is one of the more horrific jobs out there. Managers hide in dark shadows and let their employees face the customers when the rulings comes down from Management. Whether we like it or not that old quote, 'The ...
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Source: http://wiki.answers.com/Q/How_do_you_deal_with_irate_customer_ema...
If you're a salesperson or customer service representative or even a business owner, then at one point or another you're going to get an angry phone call from an irate customer who's sure he has been poorly treated. How you handle such a si...
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Source: http://www.ehow.com/how_4485448_handle-irate-customer-phone.html
Breathe, If a customer is mad take your time and work the problem out. Apologize, your not too good to apologize and if you think you are you shouldn't be working customer service. On many occasions when I apologized the customer would calm...
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Source: http://www.ehow.com/how_5048981_calm-down-irate-customer.html
Some one who is over reacting to the situation at hand. A person who doesn't want a solution / answer but, and would rather just rant and rage.
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Source: http://wiki.answers.com/Q/What_is_an_irate_customer
I usually let the person talk when they are irate. Usually they have so much to say and will not listen. Then I just keep repeating what I said until they understand that the situation will not go their way. (If it's not something that I ca...
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Source: http://answers.yahoo.com/question/index?qid=20080828165805AATfvFE
The best way to deal with a difficult customer is to realize they are probably mad about something unrelated to you, or the business. Try to find the problem they want solved, and solve it to your companies allowance.
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Source: http://answers.ask.com/Health/Mental/how_to_deal_with_difficult_c...
Entrepreneur Publication Date: 01-APR-05 Format: Online - approximately 245 words Delivery: Immediate Online Access Full Article Title: Anger management: how to deal with irate customers without losing your cool.(Biz 101)(Brief Article)
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Source: http://goliath.ecnext.com/coms2/gi_0199-4124725/Anger-management-...
