Topic: Handling Irate Customer
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Answers to Common Questions
How to Handle An Irate Customer?
The best way to handle an irate customer is to stay calm. Don't let them ruffle your feathers, too. Answer their questions as best as you can, and if they continue to be belligerent, call your supervisor in and explain the situation. Read More »
Source: http://answers.ask.com/Business/Other/how_to_handle_an_irate_cust...
How to Handle an Irate Customer on the Phone
If you're a salesperson or customer service representative or even a business owner, then at one point or another you're going to get an angry phone call from an irate customer who's sure he has been poorly treated. How you handle such a si... Read More »
Source: http://www.ehow.com/how_4485448_handle-irate-customer-phone.html
How to handle an irate customer in an airlines?
The first thing you need to do is to be calm because if you raise your voice or shout, you are only adding fuel to the fire. Listen to them and ask them how you can resolve the issue. Read More »
Source: http://answers.yahoo.com/question/index?qid=20110811020250AAJdQPy
More Common Questions
Answers to Other Common Questions
LOL! Where'd you get that one?
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Source: http://answers.yahoo.com/question/index?qid=20070418220107AAuyxbH
Anyone who has worked in customer service certainly has a fair share of stories concerning irate or confrontational customers. While you may not be able ease the fury of some customers, there are things you can do to diffuse such situations...
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Source: http://www.ehow.com/how_4710241_deal-irate-customers.html
Could the issue be the customer owned equipment or pre-existing in house cabling. If so prove it out at the closest point to the point of entry irate customers Pretend you are them. Agree with them when they are describing their problems. T...
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Source: http://wiki.answers.com/Q/How_do_you_handle_irate_customers_conce...
1 Stay calm no matter what; remember you're not the irate person. 2 Be polite and courteous don't allow the person to change your demeanor. 3 Speak calmly and completely. 4 Attempt to find out what the person's problem is. 5 Try to understa...
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Source: http://www.ehow.com/how_5862097_deal-irate-people-customers.html?...
Breathe, If a customer is mad take your time and work the problem out. Apologize, your not too good to apologize and if you think you are you shouldn't be working customer service. On many occasions when I apologized the customer would calm...
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Source: http://www.ehow.com/how_5048981_calm-down-irate-customer.html
Some one who is over reacting to the situation at hand. A person who doesn't want a solution / answer but, and would rather just rant and rage.
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Source: http://wiki.answers.com/Q/What_is_an_irate_customer
You have gotten very good advice from all three of your other answerers. I have cashiered for WalMart for 8 years now, and I have some "mantras" that I keep in mind that help me maintain a positive, helpful, sympathetic attitude. First, I c...
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Source: http://answers.yahoo.com/question/index?qid=20111002122150AAhCpbE
