Sprint's Satisfaction Guarantee states that consumers can return devices within 14 days of purchase of a plan and device. Sprint Prepaid plans are not subject to early termination fees. Alternatively, one can switch to a carrier that pays the former carrier's early termination fees.Know More
As of 2014, Sprint's website that users who have signed a one- or two-year service agreement and choose to terminate the agreement early are subject to early termination fees of up to $350 per line on an advanced device and $200 per line on a standard device. Sprint users who return their devices and cancel their service agreements within 14 days of activation avoid paying fees if their returns are complete and undamaged; users who return iPhones must wipe their phones prior to returning them.
Another option for consumers who have had contracts for more than 14 days is to switch to a company like T-Mobile that offers to pay the early termination fees from the previous provider. However, consumers who switch to T-Mobile typically must give the mobile phone or tablet associated with the previous carrier to T-Mobile and purchase a new T-Mobile device in order for the new carrier to pay the early termination fees.Learn more about Mobile
New and current Sprint mobile customers can reach customer service by calling 866-866-7509 as of 2015. Customers trying to reach Sprint to discuss landlines can contact the company by calling 800-366-2255.Full Answer >
As of 2014, you can file a phone claim with Sprint using the Total Equipment Protection section of its website. On the website, you can start, continue and track phone claims and even track a return. For mechanical and electrical failures, Sprint suggests visiting a Sprint Phone Repair Center.Full Answer >
The Master Subsidy Lock, or MSL, is a code used on most Sprint phones and tablets. The code restricts devices from being used on other providers’ networks.Full Answer >
Sprint offers family share plans, unlimited plans, single service plans, as well as tablet plans, data only plans, home phone service plans and prepaid plans as of April 2015. The Sprint website offers a detailed list of all the available plans by area, as well as pricing and gives the consumer the ability to customize the plan.Full Answer >