Sprint's Satisfaction Guarantee states that consumers can return devices within 14 days of purchase of a plan and device. Sprint Prepaid plans are not subject to early termination fees. Alternatively, one can switch to a carrier that pays the former carrier's early termination fees.Know More
As of 2014, Sprint's website that users who have signed a one- or two-year service agreement and choose to terminate the agreement early are subject to early termination fees of up to $350 per line on an advanced device and $200 per line on a standard device. Sprint users who return their devices and cancel their service agreements within 14 days of activation avoid paying fees if their returns are complete and undamaged; users who return iPhones must wipe their phones prior to returning them.
Another option for consumers who have had contracts for more than 14 days is to switch to a company like T-Mobile that offers to pay the early termination fees from the previous provider. However, consumers who switch to T-Mobile typically must give the mobile phone or tablet associated with the previous carrier to T-Mobile and purchase a new T-Mobile device in order for the new carrier to pay the early termination fees.Learn more about Mobile
As of 2015, a Sprint order can be monitored by using an order status checker tool on the Sprint website. To use the tool, a Sprint customer is required to input his order number including any dashes.Full Answer >
To qualify for an upgrade to a new phone with Sprint, you must have an account in good standing for at least one year. An account in good standing is one for which service has not been interrupted due to failure to make timely payments.Full Answer >
Sprint offers its Sprint Family Locator service allowing users to track family members as well as users from separate plans for a fee added to the customers monthly payments. The Sprint Family Locator is available through Sprint's website.Full Answer >
As of 2014, you can file a phone claim with Sprint using the Total Equipment Protection section of its website. On the website, you can start, continue and track phone claims and even track a return. For mechanical and electrical failures, Sprint suggests visiting a Sprint Phone Repair Center.Full Answer >