Q:

How do I fix the MSN Hotmail sign-in error?

A:

If a user is having trouble signing into an MSN account, the validity of the user's password should first be checked and the user should check to ensure that his Caps Lock is not on. It is important to note that as of 2012, MSN Hotmail is no longer in use and all Hotmail email accounts have been switched over to MSN Outlook at Live.com. Users who have missed the changeover may need to update their accounts.

If a password has been double-checked and there are still sign-in difficulties, the trouble may be on Microsoft's end. A user may check Microsoft's service status via the Status page on Live.com. Another issue may be the hacking of a user's account. If a user believes that their account has been hacked, they should report it to Microsoft immediately so that they can reset their Live password.

If there are still sign-in issues, a user can run the Microsoft accounts troubleshooter to help diagnose problems. However, this feature is only available to those users who are using Windows 8.1. Additionally, a user can open a help ticket with Microsoft via email, and their concerns will be responded to within 24 hours of the help request.

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Related Questions

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    How do you sign into a different Hotmail account?

    A:

    Starting from your Hotmail inbox screen, click the personal photo avatar to the right of the name at the top right hand corner of the screen. Click "sign out" at the bottom of the box that appears. You will be redirected to the MSN login page. Click "sign in" located at the top right corner of the page. You can log into another Hotmail account from the page that appears.

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    How can I sign in to Windows Live Hotmail?

    A:

    As of 2014, you can sign in to your Windows Live Hotmail account by using a computer and browser to access any Microsoft email domain. In 2013, Microsoft consolidated its email services under the Outlook brand, so all of the company's email domains redirect to one hub.

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    How does someone sign up for a free Hotmail account?

    A:

    It is no longer possible to sign up for a free Hotmail account as Hotmail.com has become Live.com; however, a person can sign up for a Live.com e-mail account by visiting signup.live.com and inputting their first name, last name, username (example@live.com), country/region, ZIP code, birth date, gender, phone number and creating a password. There is also a CAPTCHA that must be filled out to ensure that the data reflects a real person and not a bot.

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    Why can't I sign into my Hotmail account?

    A:

    Failure to sign in to Hotmail (rebranded to Outlook) is typically due to things such as entering an incorrect email address or password, typing with the Caps Lock activated, or a maintenance or outage problem. A hacker may have also gained unauthorized access to the account and changed the password.

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