The Master Subsidy Lock, or MSL, is a code used on most Sprint phones and tablets. The code restricts devices from being used on other providers’ networks.Know More
Being able to use the MSL code to unlock a device is useful when transferring the device to a new network or selling the phone to someone who may use a different service provider.
Sprint provides MSL codes for devices under the condition that the person requesting the code is a current or former Sprint customer and provided that several other circumstances are met. The Sprint account associated with the device must be in good standing with payments made current, a fulfilled service agreement, no write-off balances and no collection balances. Also, the device must not be reported lost or stolen.Learn more about Mobile
As of 2015, a Sprint order can be monitored by using an order status checker tool on the Sprint website. To use the tool, a Sprint customer is required to input his order number including any dashes.Full Answer >
Lost Sprint phones can be located using the Sprint Family Locator service. The official entry on the topic on the Sprint Support portal lists that the phone must be turned on and a Sprint network covered location to be locatable.Full Answer >
To qualify for an upgrade to a new phone with Sprint, you must have an account in good standing for at least one year. An account in good standing is one for which service has not been interrupted due to failure to make timely payments.Full Answer >
As of 2014, you can file a phone claim with Sprint using the Total Equipment Protection section of its website. On the website, you can start, continue and track phone claims and even track a return. For mechanical and electrical failures, Sprint suggests visiting a Sprint Phone Repair Center.Full Answer >