Q:

Why won't my computer shut down?

A:

According to the official Windows support site, a reason why a computer running Windows will not shut down may be that a device driver or program is interfering with the standard shutdown process. Closing down all programs manually may solve the problem. Finding the latest drivers for a device in the computer might also fix the issue.

Other problems that can halt the shutdown process include viruses, spyware, malware and similar malicious processes that are accumulated through use of the Internet. In instances like these, drastic measures may be required to force a shutdown. Such measures include a hard reset or utilizing Task Manager to find the offending processes to end them directly. A hard reset requires pressing and holding the power button until the computer shuts off completely, skipping the soft reset function entirely. It is not recommended to do this, as it could damage the computer.

In the event that malicious programs interfere with a computer's shutdown process or other functions, it is a good idea to find and utilize proper anti-virus software to defeat the issue. Once the computer is clean, it may be able to do a soft reset without further problems.

A computer failing to shut down may also be a hardware issue requiring the expertise of a computer technician to get to the root of the problem. The power button could break, or some more serious issue may be preventing the proper shutdown process inside the computer, putting it at risk for future damage.

Learn More

Related Questions

  • Q:

    How do you clean a MacBook Pro screen?

    A:

    Before cleaning the MacBook Pro screen, shut down the device and unplug it. You should then use a soft, lint-free cloth to wipe the screen. It may be a good idea to use the materials provided for cleaning this device that came with the computer as they are more likely to give the best results.

    Full Answer >
    Filed Under:
  • Q:

    Why does my computer turn itself off?

    A:

    The main reason a computer turns off without warning is overheating. If the CPU, processor or any other component gets too hot, the computer shuts off to protect all its components from the heat.

    Full Answer >
    Filed Under:
  • Q:

    What does running the disk cleanup utility do?

    A:

    The Disk Cleanup utility built into an operating system is a program that runs various sub-programs to make the computer run faster by getting rid of older files and clearing hard drive space. Disk Cleanup is only part of a regular system maintenance routine, though.

    Full Answer >
    Filed Under:
  • Q:

    How does a computer motherboard work?

    A:

    As the name indicates, a motherboard is an essential part of computer equipment that allows different components of the computer, including the hard drive, memory cards and processors, to connect and communicate with each other. The motherboard also allows the different computer components that are plugged into the motherboard receive power and are typically made from printed circuit boards, or PCB, and have multiple slots for things like video and sound cards. In many cases, a computer's motherboard will have empty slots that allow the user to expand his or her computer's capabilities through adding new equipment to the motherboard.

    Full Answer >
    Filed Under:

Explore