Q:

What would cause a person not to be able to sign into a Hotmail account?

A:

Quick Answer

A user may have trouble signing into a Hotmail account because of an incorrect password, a problem on Microsoft's end or a hacked account. It is important to note that Hotmail accounts have now been replaced by Microsoft Live accounts. Also, Microsoft passwords are case sensitive, and the caps lock button being pressed may cause an incorrect password notification.

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Full Answer

To check if there is a problem on Microsoft's end, a user can go to the service status portion of the official Outlook.com website. From here, a notification will let the user know if Hotmail and Outlook are working properly. If the service status on the Hotmail account is green, but a user cannot enter into their account, it is likely that they have been hacked. To report a hacked account, a user can recover use of their account by changing their password. However, Microsoft recommends clearing the PC of viruses before attempting a new password.

Microsoft may also block accounts to protect from fraud or abuse. Too many attempts with an incorrect password will cause an account to be blocked. To unblock the account, users can go to live.com and enter their phone number associated with their account. After following the phone prompts, the user will then regain access. If a user has lost their password, they can recover their account with an alternate email address.

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Related Questions

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    How does someone sign up for a free Hotmail account?

    A:

    It is no longer possible to sign up for a free Hotmail account as Hotmail.com has become Live.com; however, a person can sign up for a Live.com e-mail account by visiting signup.live.com and inputting their first name, last name, username (example@live.com), country/region, ZIP code, birth date, gender, phone number and creating a password. There is also a CAPTCHA that must be filled out to ensure that the data reflects a real person and not a bot.

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  • Q:

    Why can't I sign into my Hotmail account?

    A:

    Failure to sign in to Hotmail (rebranded to Outlook) is typically due to things such as entering an incorrect email address or password, typing with the Caps Lock activated, or a maintenance or outage problem. A hacker may have also gained unauthorized access to the account and changed the password.

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    How do you sign into a different Hotmail account?

    A:

    Starting from your Hotmail inbox screen, click the personal photo avatar to the right of the name at the top right hand corner of the screen. Click "sign out" at the bottom of the box that appears. You will be redirected to the MSN login page. Click "sign in" located at the top right corner of the page. You can log into another Hotmail account from the page that appears.

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    How do I fix the MSN Hotmail sign-in error?

    A:

    If a user is having trouble signing into an MSN account, the validity of the user's password should first be checked and the user should check to ensure that his Caps Lock is not on. It is important to note that as of 2012, MSN Hotmail is no longer in use and all Hotmail email accounts have been switched over to MSN Outlook at Live.com. Users who have missed the changeover may need to update their accounts.

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