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The Pros and Cons of Call Center Offshore Outsourcing | Talkdesk

www.talkdesk.com/blog/the-pros-and-cons-of-call-center-offshore-outsourcing-2/

Oct 10, 2013 ... Call center offshore outsourcing has gained a lot of attention recently. ... by an external service provider), the savings can be significant. ... but not worth the risk, you should consider a simpler, more cost effective solution.

Could Your Offshore Call Center Be Driving Customers Away?

customericare.com/why-do-customers-hate-offshore-call-centers/

Many companies use offshore call centers for customer service and ... However, with call centers outsourcing often means offshoring to save money on ... It's like saying to them “you are not really worth our own employee's time”. .... When a brand decides to offshore their contact center they might think about saving costs, not...

The Hidden Costs of Offshore Outsourcing | CIO

www.cio.com/article/2442089/offshoring/the-hidden-costs-of-offshore-outsourcing.html

The current stampede toward offshore outsourcing should come as no surprise. ... offshore best practices, is saving just over 20 percent by outsourcing to India. ... if youre sending $10 million worth of work to India, selecting a vendor could cost you ... offshore outsourcing in 1999, he still spent five months doing what he calls  ...

Should You Outsource Your Customer Service? - Entrepreneur

www.entrepreneur.com/article/225510

Jan 23, 2013 ... Call center technology can now combine, customize and expand your customer communications while reducing costs. So would ... Risk-benefit analysis ... Although usually technically proficient, offshore agents may have pronounced accents or language difficulties, says ... Calculate real costs and savings.

Call center outsourcing face-off - SearchCRM - TechTarget

searchcrm.techtarget.com/feature/Call-center-outsourcing-face-off

Debate outsourcing with call center experts Lori Bocklund and Richard Snow in this ... Why are companies rejecting offshore contact centers? .... might seem like a cheaper option, but how many will admit to the hidden costs and risks? ... less, or they move to a competitor, those losses will easily outweigh any savings.

Why Onshoring Your Call Center Make Sense - Call Center - News ...

www.baselinemag.com/c/a/Call-Center/Why-Onshoring-Your-Call-Center-Make-Sense-716548

Jul 3, 2012 ... U.S.-based call centers are getting smarter about their internal cost structures ... enough to risk communication, cultural and information security problems. ... process outsourcing (BPO) hubs for many basic company functions, ranging ... However, the offshore cost savings remain, and companies have been ...

The benefits and risks of outsourcing - Lexology

www.lexology.com/library/detail.aspx?g=e698d613-af77-4e34-b84e-940e14e94ce4

Apr 6, 2010 ... ... customer call centre services; and finance and accounting services. ... Offshore outsourcing, though potentially more cost-effective, may involve hidden ... the cost savings which should arise from the retention of an offshore ...

Beyond Cost Reduction: The Risks and Rewards of Global Services ...

www0.gsb.columbia.edu/mygsb/faculty/research/pubfiles/2067/Outsourcing Paper.pdf

Jun 27, 2005 ... the impact of their offshore operations at a global level? ... Conventional wisdom will say that you should outsource “low-end” functions that are ... particularly at customer touchpoints like call centers, while adopters and service ... will mean forgoing some of the cost savings, but companies cannot afford to .....

"OFFSHORE" VERSUS"ONSHORE" OUTSOURCING

www.apifao.com/news.asp?DocID=90

Offshore business process outsourcing is the exporting of work from the United States to areas of the world where there is lower labor cost or tax savings. ... Included in this analysis must be a balance between cost, performance and risk objectives: ... Current proposed laws require location disclosure for call centers; ...

Homeshore vs. Offshore The Changing Landscape of Outsourced ...

www.club-cmmc.it/lettura/alpineaccess.pdf

As a corporate decision-maker, call center executive, customer service director or ... 50-60% proposed cost savings made possible by less expensive labor and lower ... Legal Risks & Fraud — Insider threats or potential fraud from internal ...

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The Call Center Cost Matrix: Is It Worth It To Outsource Offshore ...

storify.com

The Call Center Cost Matrix: Is It Worth It To Outsource Offshore? The cost involved in .... However, it is important to know how outsourcing helps in cost savings.+. + .... There are also apparent risks in offshore outsourcing of IT services.

The Outsourcing Revolution - The Economist

www.economist.com

Outsourcing is no longer just about cost saving; it is a strategic tool that may power ... As a consultant and as an advocate of the offshore outsourcing movement, he states ... organization — so-called business process outsourcing, or BPO. .... sourcing makes organizations more interdependent, so risks that affect an outsourc ...

Offshore Outsourcing of Data Services by Insured Institutions - FDIC

www.fdic.gov

achieve average cost savings of 39 percent, with one in four institutions ... Compliance Risk: offshore vendors may not have adequate privacy regulations. ... include any function using personal data, such as call centers or transaction processing. ..... It is worth noting that these examples of potential fraud could as well occur ...