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www.talkdesk.com/blog/the-pros-and-cons-of-call-center-offshore-outsourcing-2

Oct 10, 2013 ... Call center offshore outsourcing has gained a lot of attention recently. ... by an external service provider), the savings can be significant. ... but not worth the risk, you should consider a simpler, more cost effective solution.

www.lexology.com/library/detail.aspx?g=e698d613-af77-4e34-b84e-940e14e94ce4

Apr 6, 2010 ... ... customer call centre services; and finance and accounting services. ... Offshore outsourcing, though potentially more cost-effective, may involve hidden ... the cost savings which should arise from the retention of an offshore ...

customericare.com/why-do-customers-hate-offshore-call-centers

Many companies use offshore call centers for customer service and ... However, with call centers outsourcing often means offshoring to save money on ... It's like saying to them “you are not really worth our own employee's time”. .... When a brand decides to offshore their contact center they might think about saving costs, not ...

searchcio.techtarget.com/news/950602/Top-10-risks-of-offshore-outsourcing

Feb 16, 2004 ... Cost-reduction expectations: The biggest risk with offshore outsourcing has ... Many vendors put call center employees through accent training.

www.baselinemag.com/c/a/Call-Center/Why-Onshoring-Your-Call-Center-Make-Sense-716548

Jul 3, 2012 ... U.S.-based call centers are getting smarter about their internal cost structures ... enough to risk communication, cultural and information security problems. ... process outsourcing (BPO) hubs for many basic company functions, ranging ... However, the offshore cost savings remain, and companies have been ...

info.4imprint.com/wp-content/uploads/blue-paper_outsourcing.pdf

consider outsourcing all or a portion of their customer call activities. ... How offshore outsourcing affects customer ... of outsourcing, the companies failed to provide any new value/benefit in ... Call centers offer a range of service options, such as fulltime ... Of course, cost savings are still a reasonable goal for an outsourcing ...

hbr.org/2005/12/getting-offshoring-right

Sure, the prospect of offshoring and outsourcing business processes has ... (a lot of outsourcing is local), enter into joint ventures, or set up captive centers overseas. .... Both increase operational risk because, when such companies offshore or ... after a year, found that its providers had exceeded the cost-savings targets ...

www.fdic.gov/regulations/examinations/offshore/offshore_outsourcing_06-04-04.pdf

achieve average cost savings of 39 percent, with one in four institutions ... human resources, contact centers, call centers, and telemarketing. ... Compliance Risk: offshore vendors may not have adequate privacy regulations. ..... It is worth noting that these examples of potential fraud could as well occur domestically as.

businessfinancemag.com/bpm/total-cost-it-outsourcing

Mar 1, 2004 ... "Executives often are enticed by the labor cost savings of offshore ... without having thought through all of the challenges, costs and risks ... or other frequently outsourced IT processes, such as call centers, ... These expenses average 4 percent of the contract's value for domestic outsourcing and about 8 ...

www.forbes.com/2010/06/15/outsourcing-capability-sourcing-leadership-managing-bain.html

Jun 15, 2010 ... Outsourcing and offshoring began as cost-cutting measures, but companies that ... R&D center in India that has not only delivered cost savings but also nurtured a rich ... –To build partnerships that both capture value and reduce risk. ... There are capability sourcing models and offshore locations and vendor ...