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Best Call Center Software | 2016 Reviews of the Most Popular ...

www.capterra.com/call-center-software/

Free, interactive tool to quickly narrow your choices and contact multiple vendors. ... Five9 Call Center Software enables agents to make more calls and be more effective on ..... Our products features include multiple ways to connect with customers and ... Agents can notify managers of their status utilizing desktop assistant, .....

Jacada Workspace | A Call Center Unified Agent Desktop Solution ...

www.jacada.com/products/agent-desktop

Jacada Workspace Agent Desktop™ is a call center unified desktop solution that is ... This presentation layer, optimized for your agent workflow, can connect to ...

Unified Desktop, Contact Center Solution for Telecom Agents ...

www.amdocs.com/products/customer-management/omni-channel/pages/smart-agent-desktop.aspx

Amdocs, a multiple-award winner for contact center solutions, can help your agents focus on the right things with the Amdocs Smart Agent Desktop Solution.

Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0 ...

www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/data_sheet_c78-483788.html

Jan 25, 2015 ... The Cisco Agent Desktop suite includes Cisco Supervisor Desktop for team ... and Premium to match your customer contact interaction management requirements. ... For contact center agents, the Cisco Agent Desktop: ... The desktop products can be displayed to agents and supervisors in English, French,  ...

Call Center Software & Call Center Management Cloud | Service ...

www.salesforce.com/service-cloud/solutions/call-center-management.jsp

Manage all aspects of your customer call center with Service Cloud by Salesforce . ... Customer Service Management Software Maximize agent productivity with .... delivers the tools your agents need in a unified, multi-monitor desktop, giving them a ... From next best actions, to knowledge base recommendations, to best ...

Unified Agent Desktop Archives - RiverStar

www.riverstar.com/tag/unified-agent-desktop/

Key Contact Center Technology Capabilities Needed to Deliver Outstanding ... Use your systems to make sure that all of your agents, not just the best ones, are ... However, an intuitive, unified agent desktop will streamline agent learning and ... desktop interface is simpler, and a fraction of the cost of large scale software ...

Top 10 Contact Centre Technology Awards 2014 – The Results

www.callcentrehelper.com/top-10-contact-centre-technology-awards-the-results-58957.htm

Apr 9, 2014 ... We are pleased to announce the results of the Top 10 Contact Centre ... service CRM modules and Unified Agent desktop to create a unique ... Even the basic voice price includes full CTI, IVR & Voice recording ... “The product is extremely flexible and can be designed to exactly meet your requirements (not ...

Call Center Software - 2016 Reviews & Pricing - Software Advice

www.softwareadvice.com/call-center/

Find the best call center software for your organization. Compare top contact center solutions with customer reviews, pricing and free demos.

Call Center Software - Avaya Aura Call Center Elite - Avaya USA

www.avaya.com/en/product/avaya-aura-call-center-elite/

In contact centers with Avaya Aura Call Center Elite, agents handle calls more effectively & have ... “The platforms that Avaya offers — and the support I get – are top notch.” ... If you wish, do it all with your existing infrastructure. ... it chose a new unified communications infrastructure centered on Avaya Fabric Connect.

Top 10 Reasons to Migrate to Avaya Aura® Contact Center with ...

www.avaya.com/en/documents/top-10-reasons-to-migrate-to-avaya-aura-contact-center-cc7671.pdf

Top 10 Reasons to Migrate to ... preserve your existing data while moving to a state of the ... the contact center to the Avaya Aura or IP Office Platform will add new ... It is surrounded by an advanced portfolio that includes front and back office ... integrated into the unified Agent Desktop. .... becomes a simple, software only.

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Agent Desktop Software | KANA

www.kana.com

With a unified Agent Desktop in place, your call center can focus on servicing your ... KANA Agent Desktop software solutions for the contact center do the work of ... A complete view of tasks includes a complete view of the individual ... With all the relevant information in plain view, the best answer is easy to provide.

Complete Contact Center Software Solution - Altitude.com | EN ...

www.altitude.com

Altitude Agent Desktop contact center software provides contact center agents with a single, unified view of each ... determine the best time and phone type to successfully call a contact, taking into ... The application provides contact center management information that includes overall system ...

Contact Center-as-a-Service: Elevate Customer Care - Cisco

www.cisco.com

Cisco® Unified Contact Center solutions can significantly enhance your customers' ... solutions include: ... in which the customer owns and manages the hardware and software ... benefits of collaboration, even during times of great business complexity. ... agents. Customer Interaction Cloud is the first Cisco CCaaS offering.