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Best Call Center Software | 2016 Reviews of the Most Popular ...

www.capterra.com/call-center-software/

Capterra has helped thousands of contact centers find the best call center software. .... Highlights include advanced routing; queuing and distribution; agent and supervisor ... With 8x8 Virtual Contact Center, your agents, supervisors, and administrators .... Agents can notify managers of their status utilizing desktop assistant, ...

Agent Desktop Software | KANA

www.kana.com/contact-center/call-center-software

With a unified Agent Desktop in place, your call center can focus on servicing your ... KANA Agent Desktop software solutions for the contact center do the work of ... A complete view of tasks includes a complete view of the individual ... With all the relevant information in plain view, the best answer is easy to provide.

Jacada Workspace | A Call Center Unified Agent Desktop Solution ...

www.jacada.com/products/agent-desktop

Jacada Workspace Agent Desktop™ is a call center unified desktop solution that is ... This presentation layer, optimized for your agent workflow, can connect to ...

Unified Desktop, Contact Center Solution for Telecom Agents ...

www.amdocs.com/products/customer-management/omni-channel/pages/smart-agent-desktop.aspx

Amdocs Smart Agent Desktop is a unified desktop contact center solution for telecom ... at what time can take months to master and can force your agent to focus on the systems, ... The services of Amdocs Smart Agent Desktop solution include: ... Amdocs is the market leader in customer experience software solutions and ...

Call Center Software - Avaya Aura Call Center Elite - Avaya USA

www.avaya.com/en/product/avaya-aura-call-center-elite/

In contact centers with Avaya Aura Call Center Elite, agents handle calls more effectively & have ... “The platforms that Avaya offers — and the support I get – are top notch.” ... If you wish, do it all with your existing infrastructure. ... it chose a new unified communications infrastructure centered on Avaya Fabric Connect.

Top 10 Reasons to Migrate to Avaya Aura® Contact Center with ...

www.avaya.com/en/documents/top-10-reasons-to-migrate-to-avaya-aura-contact-center-cc7671.pdf

Top 10 Reasons to Migrate to ... preserve your existing data while moving to a state of the ... the contact center to the Avaya Aura or IP Office Platform will add new ... It is surrounded by an advanced portfolio that includes front and back office ... integrated into the unified Agent Desktop. .... becomes a simple, software only.

Call Center Software & Call Center Management Cloud | Service ...

www.salesforce.com/products/service-cloud/solutions/call-center-management/

How do you bring together all the tools your agents need to engage ... Console delivers the tools your agents need in a unified, multi-monitor desktop, giving them a ... success is embedding best practices into your customer service software.

Oracle RightNow Dynamic Agent Desktop Cloud Service Data Sheet

www.oracle.com/us/media1/rightnow-dynamic-agent-desktop-1574238.pdf

Unified enterprise data centralized and presented ... These challenges include ... Cloud Service enables your agents to deliver great contact center experiences ...

Unified Agent Desktop Archives - RiverStar

www.riverstar.com/tag/unified-agent-desktop/

Key Contact Center Technology Capabilities Needed to Deliver Outstanding ... Use your systems to make sure that all of your agents, not just the best ones, are ... However, an intuitive, unified agent desktop will streamline agent learning and ... desktop interface is simpler, and a fraction of the cost of large scale software ...

Customer Service - NobelBiz

www.nobelbiz.com/who-we-help/customer-service/

Your agents work hard to deliver the best customer service; we can help them do it faster, ... relationship management software and call center tools to reach your target ... Eliminate wasted time with our predictive dialer system, which includes ... In complex contact center environments, our Unified Agent Desktop is essential .

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Complete Contact Center Software Solution - Altitude.com | EN ...

www.altitude.com

Altitude Agent Desktop contact center software provides contact center agents with a single, unified view of each ... determine the best time and phone type to successfully call a contact, taking into ... The application provides contact center management information that includes overall system ...

What to Look for When Buying… an Agent Desktop - Call Centre ...

www.callcentrehelper.com

Oct 8, 2014 ... Your agent desktop solution should be genuinely intuitive to use, with a ... The unified experience should be retained regardless of the ... Other key benefits of using a cloud-based agent desktop include ... pushes next-best action recommendations to your agents can also help to provide essential support.

Unified Communications - Transform Your Call Center into a ... - Cisco

www.cisco.com

Now You Can Have Both ... Cisco Unified Contact Center Enterprise delivers a comprehensive solution ... Center Enterprise applies business logic, sending the contact to the best ... contact routing decisions in the call center and for populating agent desktop ... Capabilities and benefits for your call center agents include:.