Web Results

Communication and Control Processes in the ... - Academic Areas

areas.kenan-flagler.unc.edu/Marketing/FacultyStaff/zeithaml/Selected Publications/Communication and Control Processes in the Delivery of Service Quality.pdf

ard and Sasser 1982; Rabin 1983). Though ..... 1982; Latham and Locke 1979; Locke et al. 1981;. Sherwin 1976). ...... T. M. Bloch, G. D. Upah, and V. A. Zeithaml , eds. ... Sherwin, D. S. (1976), "Management of Objectives," Har- vard Business ...

Operations: From Factory to Service Management

www.staffs.ac.uk/sgc1/faculty/ops-man/documents/FromFactorytoServiceManagement.pdf

example, Johnson et al., 1972; Johnston et al., 1993; Muhlemann et al., 1992; ..... Sullivan, 1982; Harris, 1989; Murdick et al., 1990; Sasser, et al., 1978; Voss ... V, pp. 1-8. Albrecht, K. and Bradford, L.J. (1990), The Service Advantage, Dow ...

The service concept: the missing link in service design research? - IDA

www.ida.liu.se/~steho87/und/htdd01/sdarticle2.pdf

process versus service product innovation. (Boone ..... elements presented in previous models (Sasser et al., .... 1991; Hart et al., 1990; Johnston, 1995a; Barlow.

August 8, 2016 - Civil Rule Docket

www.9thjdc.org/Documents/080816.pdf

Aug 8, 2016 ... 243,909 – Joseph Arnold Schoolcraft v. April Craig Schoolcraft ... MacQuarie Infrastructure and Real Assets, et al. P – Jerold Knoll Sr ... Company, et al. P – Steven Harris ... 255,832 – Rachel Sasser, et al v. Rapides Women's ...

The Impact of Operations Performance on Customer Loyalty. Service ...

pubsonline.informs.org/doi/pdf/10.1287/serv.3.2.158

(Anderson et al., 1994; Jones and Sasser, 1995; Reichheld, 1996). ... determinant of customer loyalty (Zeithaml, 1988; Costabile, 2000; Lam et al. ...... Heskett, J. L., Sasser, W., and Hart, C., (1990), Service Breakthroughs, The Free Press: New York ... Kumar, V., Smart, P.A., Maddern, H., and Maull R.S., (2008), Alternative ...

SASSER v. HOBBS | FindLaw

caselaw.findlaw.com/us-8th-circuit/1649868.html

Nov 15, 2013 ... Case opinion for US 8th Circuit SASSER v. HOBBS. ... Cf., e.g., Jack M. Fletcher et al., IQ Scores Should Be Corrected For the Flynn Effect in ...

SERVICE RECOVERY MANAGEMENT: CLOSING THE GAP ...

www.dienstleistungsmarketing.ch/documents/MichelBowenJohnston_ServRecMgt_Reformated.pdf

customer profitability (Hart, Heskett, & Sasser, 1990; Hogan, Lemon, & Libai, 2003; Johnston, 2001a; .... creating bottom-line impacts through recovery (Hart et al., 1990; Johnston ..... Unconditional empowerment vs. a contingency approach.

Comparison of Methods for Assessing Resistance to Meloidogyne ...

www.ncbi.nlm.nih.gov/pmc/articles/PMC2586494/

The use of eggs vs. second-stage juveniles (J2) as inoculum provided similar ... Gall index 1 was on a scale of 0 to 5 (Taylor and Sasser, 1978), where 0 = no galls; .... to evaluate resistance to root-knot nematodes in plants (Harris et al., 2003).

Distribution and Identification of Root-knot Nematodes from Turkey

www.ncbi.nlm.nih.gov/pmc/articles/PMC3365313/

Journal List · J Nematol · v.41(2); 2009 Jun; PMC3365313 ... and Triantaphyllou, 1991), host-plant response (Hartman and Sasser, 1985), ... and Harris, 1993; Powers et al., 1997; Ziljstra et al., 1995; Zijlstra et al, 2000; Adam et al., 2007).

261 Ga. 491 (405 SE2d 474) - Browse Caselaw

www.lawskills.com/case/ga/id/371/1/index.html

Id. at 37, p. 207. Lowe v. Atlanta Masonic Temple Co., 79 Ga. App. 575 (54 SE2d 677) (1949). .... (1988); Corbitt v. Harris, 182 Ga. ... GEORGIA CENTRAL RAILWAY, L.P.; ROLISON et al. v. GEORGIA ..... et al. v. SASSER et al.; and vice versa.

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Service Quality, Customer Satisfaction and Loyalty - Canadian ...

ccsenet.org

management/marketing (Valarie et al., 1996; Heskett & Sasser, 2010; ... Lehtinen and Lehtinen (cited in Harrison, 2000) have referred to dimensions of physical quality, ..... Encounter satisfaction versus overall satisfaction versus quality: the.

Foreclosure Redistribution - 15thcircuit

15thcircuit.co.palm-beach.fl.us

INDYMAC BANK NFSB, et al. v. SMITH, KEVIN R, et al. AW. 06/16/08 RF PE. AG - HAFELE ... GMAC MORTGAGE LLC, et al. v. ROJAS, RAUL. R, et al. AW. 11/20/ 08 RF PE. AI - SASSER ...... OF IRIS HARRIS WRIGHT, et al. AW. 04/26/11 H2 ...

2013-CA-010000 thru 2013-CA-020000 cases - 15thcircuit

15thcircuit.co.palm-beach.fl.us

11 2013CA010245. WILMINGTON TRUST NATIONAL ASSOCIATION v. TENORIO, BARTOLA , et al. AW. 06/17/13 H2. PE. AI - SASSER. 12 2013CA010254.