Web Results

2013 Holiday Shopping Study - Motorola Solutions Communities


Jan 9, 2014 ... ... a favorable impression and differentiate through superior customer service. ... Customer service continues to provide an opportunity for retailers to ... Retailers arming their associates with mobile computers and tablets to ...

Difference Between Customer Service and Interpersonal Skills ...


Whether in person, via telephone or computer, interpersonal and customer ... These two skill areas are important parts of overall business communication, and an ... well-honed interpersonal skills can have excellent customer service skills.

Next-Generation Customer Service The New Strategic ... - Strategy


Generation Customer Service study reflects more than 30 face-to-face ... shops, in contact centers, over the. Internet, and .... computer-aided customer feedback.

Computer Repair


Expert advice on choosing and dealing with a computer repair shop, how to get the best price, how to ... You will find substantial price differences. ... were rated “ adequate” or “superior” overall by 95 percent or more of their surveyed customers .

Apple - Press Info - Apple Teams with Kanisa for e-Service


Apr 5, 2000 ... “We want to provide our customers with an online service and support ... Apple will differentiate itself by offering Apple customers superior customer service over the web. ... customers with diverse levels of computer experience to easily and ... Shop the Apple Online Store (1-800-MY-APPLE), visit an Apple ...

Laptops for work and play: the differences that matter - PC World


Feb 19, 2014 ... They use the same basic parts and technologies, but consumer and business ... Business laptops are expected to remain in service much longer than ... so its corporate customers can add to their fleets down the road. .... But DisplayPort, used on business-oriented laptops and displays, is a superior video ...

Customer Targeting | OnStrategy Resources


Dec 4, 2008 ... The catalog, retail and travel industries are all good examples where ... Does our marketing approach sufficiently differentiate the product from the ... How can we make our customer service efforts different than our competitors'? ... its cost — things like greater selection, better service, superior reliability, et...

Functional Tactics & Implementation | OnStrategy Resources


Dec 4, 2008 ... The difference between good and great is usually having a formula, a well thought out plan. ... Superior firm performance is generally attributed to its competitive advantage. .... Ex. Dollar Tree Store, Walmart, Dell Computer ... Most customers would prefer to this product/service line if its price is not too high ...

Best Computer Buying Guide – Consumer Reports


See the "Recycling your old computer" section in our computer shopping tips. ... deliver more performance for the money than laptops and are less costly to repair . .... They offer excellent graphics abilities without adding a separate chip. .... Those who plan to edit photos or videos should note differences in color, viewing ...

the customer pyramid: creating and serving profitable customers


... U.S., codes customers by color squares on computer screens using a database ... While companies may want to treat all customers with superior service, they find it ... The Customer Pyramid is a tool that enables the firm to utilize differences in .... A major U.S. bank provided profitability information about retail products and ...

Helpful Resources

5 examples of customer satisfaction used as a point of differentiation


Jan 27, 2014 ... The customer service team doesn't have key performance indicators around call volume. ... Yes, Apple's products are superior, but they wouldn't be at all as dominant if it ... out lots of money for a computer repair or worst, had to buy a brand new computer. ... Differentiate yourself with customer satisfact...

Customer Intimacy and Other Value Disciplines


First, Dell Computer, Home Depot, and Nike redefined value for customers in their ... In the past, customers judged the value of a product or service on the basis of ... They have focused on delivering superior customer value in line with one of .... Dell realized that Compaq's marketing strategy—selling PCs through dealers to ...

Discovering New Points of Differentiation - Harvard Business Review


Most profitable strategies are built on differentiation: offering customers something ... But most companies, in seeking to differentiate themselves, focus their energy ... How do people become aware of their need for your product or service? ... benefits of preferred access to these crucial outlets as well as of superior displays.

Customer Service Quotes Database - Help Scout


Roundup of 400+ Customer Service Quotes collected from articles, interviews ... " We are superior to the competition because we hire employees who work in an ... Jerry Gregoire, CIO Dell Computers ... "Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.".

Rebuilding Customer Loyalty with Extended Warranties - Assurant ...


Situation: Consumer electronics and appliance retailers compete in a highly ... Result: Customers who purchase an extended service contract are more likely ... differentiate themselves from their peers, leading to improved customer ... computer supplies due to less ... superior customer service is now taking place via.