How to Handle a Dissatisfied and Angry Customer
Any business that deals with patrons will sometimes endure the wrath of angry customers. Whether the issue is a legitimate mistake by your company, a simple misunderstanding or just unfortunate circumstances, you must placate your customers and defuse...
Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not.
But since you're ... 7 Steps For Dealing With Angry Customers ... Once you
understand why the customer is unhappy, it is time to offer a solution.
Do you know how to deal with an angry client or a frustrated customer? Learn
how to resolve difficult situations calmly and effectively.
Handling angry customers can be one of the most challenging aspects of a job.
Whether they ... Scroll down to Step 1 for tips on how to handle those angry
customers. Ad .... http://www.mindtools.com/pages/article/unhappy-customers.htm
Too many people, when faced with clients who range from dissatisfied to
downright angry, choose the loser's path by putting off handling the situation.
Worse yet ...
Unhappy—and loud—customers? Here's how to handle them with grace.
Sep 30, 2013 ... How do you stop an irate customer from spreading the news? ... No entrepreneur
wants his or her customers to be unhappy. Not to mention that ...
Ten powerful steps to defuse angry customers, address the issues and sustain
customer loyalty. ... Dissatisfied customers are, unfortunately, a fact of business
life. ... another department will need to handle it, or that you are just a messenger.
Oct 30, 2013 ... Most challenging customer service scenarios can be handled without drama or
scripts. ... benefit from some forward thinking in dealing with tough scenarios. ....
made our group upset, trading one potentially unhappy customer for an ... of an
emotional, angry customer despite the fact that it is not their fault.