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7 Steps For Dealing With Angry Customers - Forbes

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers/

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. ... 7 Steps For Dealing With Angry Customers ... Remain calm.

7 Tips for Handling Angry Customers | Velaro Customer Service Blog

www.velaro.com/7-tips-on-how-to-handle-angry-customers-without-losing-your-cool/

Jan 13, 2016 ... 7 Tips on How to Handle Angry Customers Without Losing Your Cool ... If your angry customer refuses to calm down, then kill them with ...

Dealing With Unhappy Customers - Communication Skills from Mind ...

www.mindtools.com/pages/article/unhappy-customers.htm

Do you know how to deal with an angry client or a frustrated customer? ... So learn anger management skills so that you can stay calm in these situations.

5 Steps to Handling an Angry Caller in the Call Center | Talkdesk

www.talkdesk.com/blog/5-steps-to-handling-an-angry-caller-in-the-call-center/

Jan 27, 2014 ... These five call center agent techniques can help to calm the angry caller, decrease handle times and increase customer service quality.

Five Ways to Diffuse an Angry Customer - Unitiv

www.unitiv.com/intelligent-help-desk-blog/bid/64923/Five-Ways-to-Diffuse-an-Angry-Customer

Jun 3, 2011 ... We have five ways to take the wind out of an angry customer's sails. ... CSR – particularly if you do not train your staff to handle complaints competently. ... you will be more likely to respond to the customer's anger with calm ...

6 Steps to Defuse (and Retain) the Upset Customer - Parature

www.parature.com/6-steps-diffuse-and-retain-upset-customer/

Oct 31, 2012 ... So dealing with the angry or upset customer presents a tremendous ... them to initially vent without interrupting is a key to initiating calm. 2.

The Right Words and Phrases to Use with an Angry Customer

www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm

Sep 5, 2012 ... When it comes to calming angry customers, a skilful use of language by .... of phrases to be used in some difficult customer handling scenarios.

How to Handle 8 Challenging Customer Service Scenarios

www.helpscout.net/blog/customer-service-scenarios/

Jun 17, 2016 ... Most challenging customer service scenarios can be handled without drama or scripts. ... benefit from some forward thinking in dealing with tough scenarios. .... Sometimes this anger from customers is unjustified, and other times they have a ... time was spent trying to help them calm down and leave happy?

Three Steps to Calming Angry Customers - Bloomberg

www.bloomberg.com/news/articles/2008-06-13/three-steps-to-calming-angry-customersbusinessweek-business-news-stock-market-and-financial-advice

Jun 13, 2008 ... Keeping your cool is one thing, but how do you calm down an angry customer while building the customer's loyalty to the airline? Tom Murphy ...

business - How to Handle an Angry Client - Entrepreneur

www.entrepreneur.com/article/77404

business - How to Handle an Angry Client - Entrepreneur.com. ... Either the angry client decides the problem isn't worth the aggravation and cools ... Keep calm.

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4 Brilliant Tips for Dealing With Angry Customers - The Muse

www.themuse.com

4 Brilliant Tips for Dealing With Angry Customers. By Avery ... I continued to listen and often commented on his ability to calm even the angriest of clients.

10 Powerful Steps To Defuse Angry Customers - Business Know-How

www.businessknowhow.com

Ten powerful steps to defuse angry customers, address the issues and sustain ... that another department will need to handle it, or that you are just a messenger. ... Acknowledge the customer concerns first and try to calm down the customer ...

How to Handle Angry Customers: 12 Steps (with Pictures)

www.wikihow.com

The key to successfully managing an angry customer is to remain calm. Scroll down to Step 1 for tips on how to handle those angry customers.