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How to Manage a 311 Call Center
A 311 call center is a local government, non-emergency telecommunications hub that routes service requests between citizens, city departments and divisions. For example, the call center handles phone requests for trash removal, street repair,... More »
Difficulty: Moderately Challenging
Source: www.ehow.com

311 City Call Center - The City of San Antonio


311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service ...



The City of Columbus Service Center provides a way for you, the resident, ... by allowing them to focus on their core missions, manage workloads efficiently, provide ... the normal business hours of the 311 Service Center, please call 645- 4545.

311/CRM Technology | icma.org


ICMA National Study of 311 and Customer Service Technology ... Hampton 311 Customer Call Center ... International City/County Management Association.

Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center (PDF, 136 Kb). The City of Portland, Oregon is seeking proposals from product neutral individuals, ...

311 Call Center - City of Sacramento


The Sacramento 311 Call Center provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, ...

City of Chicago :: Call Center Operations Unit


Last year the 311 Call Center received approximately 3.9 million calls! The Call Center operators have received extensive training and are prepared to treat ...

New York City 311: Public Service Call Center Solution - Accenture


... city of New York implemented a public service call center solution, NYC 311, ... This single, integrated communication channel would manage all of the city's ...

311 Citizen Contact Center — City of Albuquerque


The 311 Citizen Contact Center is a centralized call center for the City of Albuquerque. The 311 service is a single telephone number for all non- emergency City of Albuquerque inquiries and services. We answer ... Division Manager. 311 ...

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Popular Q&A
Q: How to Manage a 311 Call Center.
A: 1. Meet with city division managers and supervisors to discuss the business requirements for each department and office. Review the present service request rout... Read More »
Source: www.ehow.com
Q: How to Manage a Call Center.
A: Things You'll Need. Call monitoring equipment. Computer. Performance reports. Instructions. Concentrate on keeping your employees happy. Always treat them with ... Read More »
Source: www.ehow.com
Q: How to do Time management in a call center?
A: Time management is important in all areas. The main thing is to keep a track on how you spend your time. There is an iPhone app that can really help: http://itu... Read More »
Source: wiki.answers.com
Q: How is your management course related to a call center?
A: Master of Business Administration. Read More »
Source: wiki.answers.com
Q: How To Manage a Call Center
A: Managing a call center requires a combination of skill and communication, along with the ability to plan and manage budgets, statistics, and personnel. Call cen... Read More »
Source: www.howtodothings.com