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Project Manager to implement a 311 Call Center | icma.org

icma.org/en/icma/knowledge_network/documents/kn/Document/304149/Project_Manager_to_implement_a_311_Call_Center

Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Best Practice: Call Center for Non-Emergency City Services - NYC.gov

www1.nyc.gov/assets/globalpartners/downloads/pdf/NYC_Technology_311.pdf

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

311 Manager - GovernmentJobs

agency.governmentjobs.com/saccity/default.cfm?action=viewclassspec&ClassSpecID=885307

Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

DATAMARK Selected by City of El Paso to Operate 311 Call Center

www.datamark.net/call-centers/blog/datamark-selected-to-operate-311-call-center/

Nov 3, 2015 ... DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management ...

[PDF] MakingChicagoWorkBetter.pdf - City of Chicago

www.cityofchicago.org/content/dam/city/depts/311/supp_info/MakingChicagoWorkBetter.pdf

In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

Learning from the Best City 311 Systems » Community | GovLoop

www.govloop.com/community/blog/learning-best-city-311-systems/

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

Cities Aim to Slash 311 Costs Without Affecting Services

www.govtech.com/budget-finance/Cities-Aim-to-Slash-311-Phone-Bills-Without-Affecting-311-Services.html

May 31, 2012 ... Many other cities have followed suit, introducing 311 call centers that ... handle hundreds of thousands — if not millions — of calls per year, ...

Transforming Customer Services to Support High ... - Accenture

www.accenture.com/t20160519T222109__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Industries_15/Accenture-NYC-311-Public-Service-Call-Center-Solution.pdf

May 19, 2016 ... channel would manage all of the city's nonemergency ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center.

311 NYC: Public Service Call Center Solution - Accenture

www.accenture.com/us-en/success-new-york-city-customer-service-solution-summary

... city of New York implemented a public service call center solution, NYC 311, ... This single, integrated communication channel would manage all of the city's ...

Is the Cost of 311 Systems Worth the Price of Knowing?

www.governing.com/topics/urban/gov-311-systems-cost.html

Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... The CRM software that undergirds all 311 and call center systems ...