Web Results

Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Audit of the City's 311 Call Center - City of Sacramento


May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

311 Manager - GovernmentJobs


Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

[PDF] MakingChicagoWorkBetter.pdf - City of Chicago


In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

Transforming Customer Services to Support High - Accenture


May 19, 2016 ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center application ... staff to answer calls and manage the new.

311 City Call Center - The City of San Antonio


City, Call, Center, dial, 311, report, a, problem. ... 311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service  ...

311 NYC: Public Service Call Center Solution - Accenture


New York City 311: Public service call center solution ... This single, integrated communication channel would manage all of the city's nonemergency service ...

Merrimack Valley Regional 311 Call Center Feasibility Study


A study outlining how 311 call centers operate so a determination may be made as .... A 311 system is also viewed as a “proactive management tool” that allows ...

Information Services 311 Call Center Operations - Chattanooga


Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call Center. Operations, Audit 12-06. We thank the management ...

City of Columbus, Ohio 311 Call Center Improves Public Services ...


311 provides a single point of contact for residents to log service requests that are then ... Call center agents handle requests for everything from trash pickup or  ...

More Info

Best Practice: Call Center for Non-Emergency City Services - NYC.gov


Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

DATAMARK Selected by City of El Paso to Operate 311 Call Center


Nov 3, 2015 ... DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management ...

City of El Paso, Texas Selects DATAMARK to Staff and Manage 311 ...


Oct 16, 2015 ... The City of El Paso recently selected DATAMARK to staff and operate its 311 customer service call center. Learn more about this partnership ...