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Project Manager to implement a 311 Call Center | icma.org

icma.org/en/icma/knowledge_network/documents/kn/Document/304149/Project_Manager_to_implement_a_311_Call_Center

Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Best Practice: Call Center for Non-Emergency City Services - NYC.gov

www1.nyc.gov/assets/globalpartners/downloads/pdf/NYC_Technology_311.pdf

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

Learning from the Best City 311 Systems » Community | GovLoop

www.govloop.com/community/blog/learning-best-city-311-systems/

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

Merrimack Valley Regional 311 Call Center Feasibility Study

mvpc.org/wp-content/uploads/311Feasibility.docx

A study outlining how 311 call centers operate so a determination may be made as .... A 311 system is also viewed as a “proactive management tool” that allows ...

311 Call Center Manager - GovernmentJobs

agency.governmentjobs.com/pasadena/default.cfm?action=viewclassspec&classSpecID=907507&agency=1166&viewOnly=yes

A 311 Call Center Manager is responsible for providing leadership and ... report to a department director and manage the work of call center personnel and ...

311 NYC: Public Service Call Center Solution - Accenture

www.accenture.com/ke-en/success-new-york-city-customer-service-solution-summary

New York City 311: Public service call center solution ... This single, integrated communication channel would manage all of the city's nonemergency service ...

Audit of the City's 311 Call Center - City of Sacramento

www.cityofsacramento.org/~/media/Corporate/Files/Auditor/Audit-Reports/2 Audit of the 311 Call Center.pdf

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

Information Services 311 Call Center Operations - Chattanooga

www.chattanooga.gov/internal-audit-files/AuditReports/Audit1206CallCenter.pdf

Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call Center. Operations, Audit 12-06. We thank the management ...

Switching to 311 from a Seven-Digit Non-Emergency Line - National ...

www.nationalresourcenetwork.org/Documents/Document/Document/306216

Managing the Impact of an Increased Volume of Contacts. In her work, Cory ... On an annual basis, call centers with a 311 number typically gets 1-. 1.5 times as ...

City of El Paso, Texas Selects DATAMARK to Staff and Manage 311 ...

www.prweb.com/releases/2015/10/prweb13026219.htm

Oct 16, 2015 ... Operators will handle citizens' non-emergency calls to the city in ... of El Paso to staff and manage the city's 311 Customer Service Call Center.

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311/CRM Technology | icma.org

icma.org

In-Depth. Hampton 311 Customer Call Center ... “Customer Service is Just 3 Digits Away in San Antonio,” Public Management (PM) magazine, December 2006.

city service request csr system - City of Chicago

www.cityofchicago.org

In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

Is the Cost of 311 Systems Worth the Price of Knowing?

www.governing.com

Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...