How to Manage a 311 Call Center
A 311 call center is a local government, non-emergency telecommunications hub that routes service requests between citizens, city departments and divisions. For example, the call center handles phone requests for trash removal, street repair,...
311 is an easy-to-remember telephone number that connects citizens with
specially-trained customer service representatives ready to assist with City
The City of Columbus Service Center provides a way for you, the resident, ... by
allowing them to focus on their core missions, manage workloads efficiently,
provide ... the normal business hours of the 311 Service Center, please call 645-
ICMA National Study of 311 and Customer Service Technology ... Hampton 311
Customer Call Center ... International City/County Management Association.
Download: Project Manager to implement a 311 Call Center (PDF, 136 Kb). The
City of Portland, Oregon is seeking proposals from product neutral individuals, ...
The Sacramento 311 Call Center provides a single point of contact for City of
Sacramento services. We handle requests for building permits, stray animals, ...
Last year the 311 Call Center received approximately 3.9 million calls! The Call
Center operators have received extensive training and are prepared to treat ...
... city of New York implemented a public service call center solution, NYC 311, ...
This single, integrated communication channel would manage all of the city's ...
The 311 Citizen Contact Center is a centralized call center for the City of
Albuquerque. The 311 service is a single telephone number for all non-
emergency City of Albuquerque inquiries and services. We answer ... Division
Manager. 311 ...