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Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

311 Manager - GovernmentJobs


Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

Learning from the Best City 311 Systems » Community | GovLoop


Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

Transforming Customer Services to Support High ... - Accenture


May 19, 2016 ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center application ... staff to answer calls and manage the new.

311 Call Center - City of Sacramento


The Sacramento 311 Call Center provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, ...

311 NYC: Public Service Call Center Solution - Accenture


New York City 311: Public service call center solution. With Accenture's ... For the first time, we now have a real handle on what troubles New Yorkers. Working ...

Audit of the City's 311 Call Center - City of Sacramento


May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

City of El Paso, Texas Selects DATAMARK to Staff and Manage 311 ...


Oct 16, 2015 ... The City of El Paso recently selected DATAMARK to staff and operate its 311 customer service call center. Learn more about this partnership ...

Is the Cost of 311 Systems Worth the Price of Knowing?


Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...



The City of Columbus Service Center provides a way for you, the resident, ... by allowing them to focus on their core missions, manage workloads efficiently, ... the normal business hours of the 311 Service Center, please call (614)645-4545.

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Best Practice: Call Center for Non-Emergency City Services - NYC.gov


Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

[PDF] MakingChicagoWorkBetter.pdf - City of Chicago


In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

311 City Call Center - The City of San Antonio


City, Call, Center, dial, 311, report, a, problem. ... 311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service  ...