Download: Project Manager to implement a 311 Call Center ... Project
Management implementing 311 customer service centers, to perform a
Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has
also helped the City manage and deploy city resources more ...
Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311
Manager receives limited supervision from higher level management staff in the
... Large-scale call center operational standards and processes.
Nov 3, 2015 ... DATAMARK, a provider of business services including bilingual contact center
services, recently assumed the staffing and management ...
In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic
management tool that continues to transform the way the City functions.
Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at
or manage a 311 system, what best practices would you share?
May 31, 2012 ... Many other cities have followed suit, introducing 311 call centers that ... handle
hundreds of thousands — if not millions — of calls per year, ...
May 19, 2016 ... channel would manage all of the city's nonemergency ... ambitious 311 Customer
Service Center ... based on Oracle's Siebel CRM Call Center.
... city of New York implemented a public service call center solution, NYC 311, ...
This single, integrated communication channel would manage all of the city's ...
Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... The
CRM software that undergirds all 311 and call center systems ...