Download: Project Manager to implement a 311 Call Center ... Project
Management implementing 311 customer service centers, to perform a
May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal .....
Management system and ensure agents utilize the integration while ...
Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311
Manager receives limited supervision from higher level management staff in the
... Large-scale call center operational standards and processes.
In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic
management tool that continues to transform the way the City functions.
May 19, 2016 ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call
Center application ... staff to answer calls and manage the new.
City, Call, Center, dial, 311, report, a, problem. ... 311 is an easy-to-remember
telephone number that connects citizens with specially-trained customer service
New York City 311: Public service call center solution ... This single, integrated
communication channel would manage all of the city's nonemergency service ...
A study outlining how 311 call centers operate so a determination may be made
as .... A 311 system is also viewed as a “proactive management tool” that allows ...
Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call
Center. Operations, Audit 12-06. We thank the management ...
311 provides a single point of contact for residents to log service requests that
are then ... Call center agents handle requests for everything from trash pickup or