How to Manage a Call Center
Directing a call center requires people management skills and organizational acumen. You must keep employees motivated in a repetitive job while maintaining customer service quality and staffing levels. Follow these steps to get the job done....
Call centers can be a very stressful environment for management as well as staff.
Keeping control of the many aspects of running a successful call center can be ...
Apr 2, 2014 ... We asked our panel for their advice on performance management. ... Supervisors
and agents should listen to calls together. We have the ...
smaller-contact-centre-510. Martin Jukes highlights how contact centres of under
50 agents manage their training, recruitment and structure. (Read more.
Apr 16, 2012 ... ... calm a frustrated customer, among other things. Without the proper motivation
from call center management, it can be tough to stay in the game.
Jun 15, 2011 ... To help your call center employees do the best job they can, we have five steps
to effective call center management.
Managing a call center is about more than just developing a strategic vision and
delegating the work to your subordinates. You'll need a number of qualities and ...
The Call Center School Course: Setting the Standards. An introductory insight
into performance management. This course offers practical guidelines on how to
Call Centers For Dummies. Understand the business of running a call center,
employing technology, management skills, and well-trained agents to maximize ...