How to Manage a Call Center
Directing a call center requires people management skills and organizational acumen. You must keep employees motivated in a repetitive job while maintaining customer service quality and staffing levels. Follow these steps to get the job done....
Apr 2, 2014 ... We asked our panel for their advice on performance management. ... Supervisors
and agents should listen to calls together. We have the ...
Call Centre Management. ... Martin Jukes highlights how contact centres of under
50 agents manage their training, recruitment and structure. (Read more.
Jun 15, 2011 ... To help your call center employees do the best job they can, we have five steps
to effective call center management.
Apr 16, 2012 ... ... calm a frustrated customer, among other things. Without the proper motivation
from call center management, it can be tough to stay in the game.
The Call Center School Course: Setting the Standards. An introductory insight
into performance management. This course offers practical guidelines on how to
Managing a call center is about more than just developing a strategic vision and
delegating the work to your subordinates. You'll need a number of qualities and ...
Learn call center managing skills, including hiring, motivating and retaining
agents and call center performance management.
There has been much research to show that self-directed work teams foster
continuous improvement and result in better quality, productivity, and customer ...