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How to Manage a Call Center
Directing a call center requires people management skills and organizational acumen. You must keep employees motivated in a repetitive job while maintaining customer service quality and staffing levels. Follow these steps to get the job done.... More »
Difficulty: Moderately Challenging
Source: www.ehow.com

35 tips for successful performance management - Call Centre Helper


Apr 2, 2014 ... We asked our panel for their advice on performance management. ... Supervisors and agents should listen to calls together. We have the ...

Management - Call Centre Helper


Call Centre Management. ... Martin Jukes highlights how contact centres of under 50 agents manage their training, recruitment and structure. (Read more.

5 Steps to Effective Call Center Management - Unitiv


Jun 15, 2011 ... To help your call center employees do the best job they can, we have five steps to effective call center management.

The Secret to Effective Call Center Management - TMCnet


Apr 16, 2012 ... ... calm a frustrated customer, among other things. Without the proper motivation from call center management, it can be tough to stay in the game.

Supervision - Training Program for Call Center Supervisors


The Call Center School Course: Setting the Standards. An introductory insight into performance management. This course offers practical guidelines on how to  ...

How to Be the Best Call Center Manager | Chron.com


Managing a call center is about more than just developing a strategic vision and delegating the work to your subordinates. You'll need a number of qualities and ...

Managing call center agents - SearchCRM - TechTarget


Learn call center managing skills, including hiring, motivating and retaining agents and call center performance management.



There has been much research to show that self-directed work teams foster continuous improvement and result in better quality, productivity, and customer ...

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Popular Q&A
Q: How to Manage a Call Center.
A: Directing a call center requires people management skills and organizational acumen. You must keep employees motivated in a repetitive job while maintaining cus... Read More »
Source: www.ehow.com
Q: How to Manage a Call Center.
A: Things You'll Need. Call monitoring equipment. Computer. Performance reports. Instructions. Concentrate on keeping your employees happy. Always treat them with ... Read More »
Source: www.ehow.com
Q: Any tips on how to manage a call center?
A: Working as a call center is tough. Being a call center manager is tougher. I know. I had been there. To begin with, I believe you should be patient and never lo... Read More »
Source: answers.yahoo.com
Q: How to manage your pressure in call center?
A: I'm working as a technical speciallist in a call center in IT industy. My responsibilities are answer customers' calls and fix their problems. There're lots of ... Read More »
Source: www.mylot.com
Q: How to do Time management in a call center.
A: Time management is important in all areas. The main thing is to keep a track on how you spend your time. There is an iPhone app that can really help: http://itu... Read More »
Source: www.answers.com