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7 Steps For Dealing With Angry Customers - Forbes


Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. But since you're in business to serve your customers, you'll ...

How To Handle The Irate Customers - Telephone Doctor


Best selling DVD Training Course - How To Handle The Irate Customers - diffuse angry customers.

How to Deal with Angry People (or Wisdom from the Customer ...


Feb 13, 2012 ... How to Deal with Angry People (or Wisdom from the Customer Service Industry) ... years as a Market Research Interviewer — i.e., telephone survey girl. ... Talking too quickly can make you sound nervous, frustrate the other ...

4 Brilliant Tips for Dealing With Angry Customers - The Muse


Unhappy—and loud—customers? Here's how to handle them with grace.

Strategies for Handling Irate Callers - Dovetail Studio


If your job entails taking calls from unhappy, irate callers, you've got your work cut out ... Here is the Telephone Doctor® ASAP technique for handling irate customers: ... Say to the caller in a firm, but pleasant voice, "Excuse me, I can handle your ... Try using these techniques and see how quickly you start handling compl...

Top 6 Ways to Get An Angry Customer to Back Down - YouTube


Apr 5, 2007 ... 6 Quick tips to help you diffuse anger and create calm with unhappy ... 5:53. by Telephone Doctor Customer Service Training 135,920 views.

Telephone skills and customer care training courses – UK: £295 per ...


Jul 17, 2011 ... Telephone skills and customer care customer service training ... difficult customers (such as rude, angry or aggressive customers) as part of their ... for retaining customers and how to diffuse customer conflict quickly and efficiently. ... As we deal with customers over the telephone, we need to remember that:.

Dealing with Difficult Customers & Customers Complaints | The ...


This section will deal with difficult and angry customers and the best way to ... you can start working on solutions to remedy the issue, effectively and quickly. .... Some people prefer to pick up the telephone because they want to speak to a real ...

You Screwed Up, and You Have an Angry Customer. Now What?


Dec 2, 2014 ... Mistakes happen, but using the right customer service techniques can ... You Screwed Up, and You Have an Angry Customer. ... Resolve the issue quickly. ... 4 Free Email Scripts to Handle Your Toughest Customer Service ...

How to Handle Customer Complaints | SkillsYouNeed


Sometimes, an apology is all it takes to placate an angry customer. ... However, by handling any complaints quickly and effectively, it's possible to salvage ...

Helpful Resources

How best to deal with angry customers - Call Centre Helper


Jan 27, 2007 ... In fact, these are the easy ones to deal with as they will always calm down ... Customers who get angry while they are on the telephone, ...

How to Handle an Irate Customer on the Phone: 11 Steps


How to Handle an Irate Customer on the Phone. One of the most important duties of any business owner is to ensure that their customers are satisfied.

How to Handle An Angry Customer on the Phone? | Sprout Geek


May 14, 2015 ... Customers may be in an angry mood when they call, but they can ... for quick thinking so that solutions can be quickly devised for customers.

7 Tips on How to Handle Angry Customers Without Losing Your Cool


Dec 3, 2012 ... Not sure how to deal with upset or angry customers? Read our 7 tips on how to handle angry customers without losing your cool here.

5 Telephone Etiquette Tips to Help You Deal with Angry Customers ...


May 27, 2014 ... 5 Telephone Etiquette Tips to Help You Deal with Angry Customers Jodi Beuder ... “Let's get this problem solved for you as quickly as possible.