Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not.
But since you're in business to serve your customers, you'll ...
Best selling DVD Training Course - How To Handle The Irate Customers - diffuse
Feb 13, 2012 ... How to Deal with Angry People (or Wisdom from the Customer Service Industry)
... years as a Market Research Interviewer — i.e., telephone survey girl. ... Talking
too quickly can make you sound nervous, frustrate the other ...
Unhappy—and loud—customers? Here's how to handle them with grace.
If your job entails taking calls from unhappy, irate callers, you've got your work cut
out ... Here is the Telephone Doctor® ASAP technique for handling irate
customers: ... Say to the caller in a firm, but pleasant voice, "Excuse me, I can
handle your ... Try using these techniques and see how quickly you start handling
Apr 5, 2007 ... 6 Quick tips to help you diffuse anger and create calm with unhappy ... 5:53. by
Telephone Doctor Customer Service Training 135,920 views.
Jul 17, 2011 ... Telephone skills and customer care customer service training ... difficult
customers (such as rude, angry or aggressive customers) as part of their ... for
retaining customers and how to diffuse customer conflict quickly and efficiently. ...
As we deal with customers over the telephone, we need to remember that:.
This section will deal with difficult and angry customers and the best way to ... you
can start working on solutions to remedy the issue, effectively and quickly. ....
Some people prefer to pick up the telephone because they want to speak to a
Dec 2, 2014 ... Mistakes happen, but using the right customer service techniques can ... You
Screwed Up, and You Have an Angry Customer. ... Resolve the issue quickly. ... 4
Free Email Scripts to Handle Your Toughest Customer Service ...
Sometimes, an apology is all it takes to placate an angry customer. ... However,
by handling any complaints quickly and effectively, it's possible to salvage ...