Customer experience - Wikipedia
In commerce, customer experience (CX) is the product of an interaction between
an organization and a customer over the duration of their relationship. More »
Aug 8, 2016 ... Customer experience management (CEM or CXM) optimizes interactions from
the customer's perspective, which organizations use to foster ...
Customer experience is a key differentiator for businesses. Find out how good
customer experience management can put your business on top.
Gartner defines customer experience management (CEM) as “the practice of
designing and reacting to customer interactions to meet or exceed customer ...
Customer Experience Management (CEM) is a concept that describes how a
company takes control of how it interacts with its customers. Typically, each group
Customer experience management software, customer journey mapping, and
enterprise feedback management solutions from Clarabridge.
Feb 25, 2013 ... Customer Experience Management (CEM) has a confusing profile with up to 14
different definitions logged by analyst firm Gartner.
Dec 17, 2012 ... And that's exactly what customer experience management is all about: getting
better results by adapting to changes in how your customers are ...
Jan 10, 2006 ... A growing number of books and articles are actively promoting the concept of
Customer Experience Management (CEM). Popular leaders ...
Definition of customer experience management (CEM): A strategic process
employed by a business to manage their customers' entire experience through ...