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Dealing With Unhappy Customers - Communication Skills from Mind ...

www.mindtools.com/pages/article/unhappy-customers.htm

Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.

4 Brilliant Tips for Dealing With Angry Customers - The Muse

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

In fact, management began to trust him with the most difficult customer interactions, because it came to be known that he could handle the worst of the worst.

How to Deal with Difficult Customers in Retail | Monster.com

www.monster.com/career-advice/article/how-to-deal-with-difficult-customers

But retail pros know that they're going to be deailng with angry customers, the very customers who make offering high-quality service difficult. Here are a few ...

How to Handle 8 Challenging Customer Service Scenarios

www.helpscout.net/blog/customer-service-scenarios/

Jun 17, 2016 ... Most challenging customer service scenarios can be handled ... Sometimes this anger from customers is unjustified, and other times they have ...

How to Handle Angry Customers: 12 Steps (with Pictures)

www.wikihow.com/Handle-Angry-Customers

How to Handle Angry Customers. Handling angry customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you  ...

Dealing with Angry Customers - Call Centre Helper

www.callcentrehelper.com/dealing-with-angry-customers-152.htm

You have to face a confrontational situation by calming the irate customer with your positive ... Download our training cheat sheet – Handling difficult customers.

7 Tips for Handling Angry Customers | Velaro Customer Service Blog

www.velaro.com/7-tips-on-how-to-handle-angry-customers-without-losing-your-cool/

Jan 13, 2016 ... Some customers make it tough to keep your composure. Here's how to ... 7 Tips on How to Handle Angry Customers Without Losing Your Cool.

A Real Example of How to Handle an Angry Customer Service ...

www.groovehq.com/support/how-to-handle-angry-customer-service-complaint-on-twitter

Dec 1, 2015 ... We've covered how to deal with angry customers. ... I hope that this example shows you that it's not that difficult to turn an angry social media ...

Five Ways to Diffuse an Angry Customer - Unitiv

www.unitiv.com/intelligent-help-desk-blog/bid/64923/Five-Ways-to-Diffuse-an-Angry-Customer

Jun 3, 2011 ... We have five ways to take the wind out of an angry customer's sails. ... best CSR – particularly if you do not train your staff to handle complaints ... The first step in resolving a difficult situation is to diffuse the customer's anger so ...

10 Powerful Steps To Defuse Angry Customers - Business Know-How

www.businessknowhow.com/marketing/diffuse-anger.htm

Ten powerful steps to defuse angry customers, address the issues and sustain ... that another department will need to handle it, or that you are just a messenger.

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Tell me about a time you dealt with a difficult customer | Snagajob

www.snagajob.com

Jan 21, 2015 ... A situational job interview question like, "tell me about a time you had to deal with a difficult customer", will allow the employer to see if you can ...

7 Steps For Dealing With Angry Customers - Forbes

www.forbes.com

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. But since you're in business to serve your customers, you'll ...

3 Tips to Deal With Difficult Customers - Forbes

www.forbes.com

Jul 28, 2014 ... With the good comes the bad, and in business this means dealing with difficult customers every now and again. Often, this is due to things you ...