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I see most e-retailers have a phone number and live chat, but for start-ups what ... A startup or not, you have to focus on multi-channel customer support system in ...


It sounds like setting up a phone would be a bad idea in your case. The biggest downside of .... How will I handle customer service in an online store? How can I  ...


Oct 13, 2015 ... Now a Los Angeles start-up called Service says it can save you the hassle ... L.A. start-up Service is offering to handle customer service calls for ...


Jul 21, 2016 ... Keep in mind that customer service teams can only offer service as good as the ... with customers (tone, language, attitude)?; How will you handle disagreements? ... The pros and cons of online customer service channels:.


Mar 4, 2014 ... Influx Raises $250,000 To Help Growing Startups Handle Customer Support Requests ... startups and other online businesses to provide quality customer ... As Influx grows, it will start to hire more customer support staffers in ...


Sep 16, 2013 ... In July, Paul Graham of Y Combinator published an excellent essay titled “Do Things That Don't Scale.” In it he highlights several unscalable ...


May 23, 2012 ... Perhaps if you're a start-up, you think that customer service can wait or that it's not ... What does great customer service online look like?


Jan 12, 2015 ... Consumers demand fast customer support these days. ... the bat frees up your support channels to quickly handle more urgent requests. ... My company is involved with a new startup that is being documented for a marketing ... Do you have any other suggestions to help improve online customer support?


Jul 13, 2013 ... It's a mistake to only consider customer service as an afterthought. ... service is not just handling exceptions, something that you can think about ...


Aug 13, 2014 ... Welcome to Zappos, one of United States' leading online shoe and ... Freshbook ups that to 2 months of customer service for every new hire. ... This does push some companies to get everyone in their team to handle ... Today, Kumaran has implemented customer support for everyone in his new startup.