Mar 3, 2014 ... One company is using gamification to change the customer service paradigm
from frustrating to fun -- and customers are loving it.
Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support
agents with points and badges for completing specific tasks and ...
Unleash your gamified helpdesk with Freshdesk & let your support agents ... Turn
your support into a fun game ... That means the way to provide great customer
service is by offering fast responses to customer queries, and making sure you
Gamification can make customer service wait times enjoyable. ... around how the
waiting on hold experience could be more fun and rewarding for customers: 1.
Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other
problem is that gamified applications aren't necessarily fun. Most of ...
Dec 27, 2016 ... In addition to fostering healthy competition, gamification can create a more ... The
study also found that 72 percent of customers reported that quality service would
drive their ... challenging and taxing tasks into fun, energetic competitions. ...
Making the Transition from Multichannel to Omnichannel Customer .....
Oct 3, 2016 ... For example, a call to technical support may be 'positive' but your customer was
probably ... Make Customer Touchpoints Fun. Almost any key customer
touchpoint can make use of gamification, from product exploration on ...
Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that
customer service is crap work and therefore anything to make it more ... Brand
visibility – if your customer service is great and really fun, people ...
Sep 17, 2012 ... Freshdesk Wants To Make Customer Service Fun With Game ... Freshdesk isn't
the first company to apply gamification to help desk software.
May 7, 2012 ... Gamification: level up your customer service .... levels, and make sure you
incentivise them with i.e Donut Day, or other fun office events. Quality ...