Web Results

Gamification

en.wikipedia.org/wiki/Gamification

Gamification is the application of game-design elements and game principles in non-game ... Another approach to gamification is to make existing tasks feel more like ... Freshdesk, a SaaS-based cust...

How Gamification Makes Customer Service Fun | CIO

www.cio.com/article/2378252/consumer-technology/how-gamification-makes-customer-service-fun.html

Mar 3, 2014 ... One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

Can Gamification Make Customer Support Fun? - Forbes

www.forbes.com/sites/ericaswallow/2012/09/18/gamified-customer-support-freshdesk-arcade/

Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support agents with points and badges for completing specific tasks and ...

How 'Gamification' Can Make Your Customer Service Worse | WIRED

www.wired.com/2012/11/gamification-customer-service/

Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other problem is that gamified applications aren't necessarily fun. Most of ...

Customer Service Enterprise Gamification - Gameffective

www.gameffective.com/solutions/customer-service/

Enterprise gamification for customer service for call centers, encouraging better ... its provision of immediate feedback, customer service gamification makes better ... mixing customer service achievements with game mechanics is more fun and ...

Freshdesk Wants To Make Customer Service Fun With Game ...

techcrunch.com/2012/09/17/freshdesk-wants-to-make-customer-service-fun-with-game-mechanics/

Sep 17, 2012 ... Freshdesk Wants To Make Customer Service Fun With Game ... Freshdesk isn't the first company to apply gamification to help desk software.

Customer service gamification - SlideShare

www.slideshare.net/galr10/customer-service-gamification-45007583

Feb 23, 2015 ... How enterprise gamification can be used in call centers and contact centers for customer service gamification. ... Confidential 4 Credit: http: Hint: it isn't a video game and it's not about fun © 2014 Gamification is the use of .... can be made by “ gaming” the system and not trying to resolve customer issues).

Gamification: Using play to motivate employees and engage ...

www.pcworld.com/article/2047564/gamification-using-play-to-motivate-employees-and-engage-customers.html

Aug 28, 2013 ... And when you reward customers for engaging in fun, easy activities, they engage ... activities more fun and engaging, you make them more like games. ... into all of its products for sales management and customer service.

How to Use Gamification for Improving Your Customer Service

customerthink.com/playing-the-consumer-game-how-to-use-gamification-for-improving-your-customer-service/

Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that customer service is crap work and therefore anything to make it more ... Brand visibility – if your customer service is great and really fun, people ...

Turning Customer Support Into a Game - Impact Blog!

www.impactlearning.com/turning-customer-support-into-a-game/

Dec 19, 2013 ... It makes the tedious fun by playing into the natural human desire to ... That's why so many companies use gamification in customer service ...

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Help Desk Gamification | Gamify your Customer Support with ...

freshdesk.com

Unleash your gamified helpdesk with Freshdesk & let your support agents ... Turn your support into a fun game ... That means the way to provide great customer service is by offering fast responses to customer queries, and making sure you get ...

Play It Again: How Gamification Can Improve Customer Relations ...

www.americanexpress.com

A new case study from Gartner reveals quantifiable benefits of using gamification. Use its findings to improve your help desk and customer service.

Please Aggravate Me: Is Gamifying Customer Service a Reality ...

www.convinceandconvert.com

Gamification can make customer service wait times enjoyable. ... around how the waiting on hold experience could be more fun and rewarding for customers: 1.