Gamification is the application of game-design elements and game principles in
non-game ... Another approach to gamification is to make existing tasks feel more
like ... Freshdesk, a SaaS-based cust...
Mar 3, 2014 ... One company is using gamification to change the customer service paradigm
from frustrating to fun -- and customers are loving it.
Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support
agents with points and badges for completing specific tasks and ...
Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other
problem is that gamified applications aren't necessarily fun. Most of ...
Enterprise gamification for customer service for call centers, encouraging better ...
its provision of immediate feedback, customer service gamification makes better
... mixing customer service achievements with game mechanics is more fun and ...
Sep 17, 2012 ... Freshdesk Wants To Make Customer Service Fun With Game ... Freshdesk isn't
the first company to apply gamification to help desk software.
Feb 23, 2015 ... How enterprise gamification can be used in call centers and contact centers for
customer service gamification. ... Confidential 4 Credit: http: Hint: it isn't a video
game and it's not about fun © 2014 Gamification is the use of .... can be made by “
gaming” the system and not trying to resolve customer issues).
Aug 28, 2013 ... And when you reward customers for engaging in fun, easy activities, they engage
... activities more fun and engaging, you make them more like games. ... into all of
its products for sales management and customer service.
Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that
customer service is crap work and therefore anything to make it more ... Brand
visibility – if your customer service is great and really fun, people ...
Dec 19, 2013 ... It makes the tedious fun by playing into the natural human desire to ... That's why
so many companies use gamification in customer service ...