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Gamification

en.wikipedia.org/wiki/Gamification

Gamification is the application of game-design elements and game principles in non-game ... Another approach to gamification is to make existing tasks feel more like ... Freshdesk, a SaaS-based cust...

How Gamification Makes Customer Service Fun | CIO

www.cio.com/article/2378252/consumer-technology/how-gamification-makes-customer-service-fun.html

Mar 3, 2014 ... One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

Can Gamification Make Customer Support Fun? - Forbes

www.forbes.com/sites/ericaswallow/2012/09/18/gamified-customer-support-freshdesk-arcade/

Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support agents with points and badges for completing specific tasks and ...

How 'Gamification' Can Make Your Customer Service Worse | WIRED

www.wired.com/2012/11/gamification-customer-service/

Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other problem is that gamified applications aren't necessarily fun. Most of ...

Gamification in Customer Service Doesn't Have to be BS ...

community.uservoice.com/blog/gamification-customer-service/

Oct 31, 2012 ... Gamification in Customer Service Doesn't Have to be BS on UserVoice ... points that mean nothing, and companies struggling to make their ...

How to Use Gamification for Improving Your Customer Service

customerthink.com/playing-the-consumer-game-how-to-use-gamification-for-improving-your-customer-service/

Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that customer service is crap work and therefore anything to make it more ... Brand visibility – if your customer service is great and really fun, people ...

Gamification & Customer Loyalty: The Good, The Bad, and The Ugly

www.helpscout.net/blog/gamification-loyalty/

May 1, 2013 ... When gamification begins to insidiously make its way into product use ... presume that adding game mechanics to their product(s) will make them fun, they ... One use of gamification in customer service that we like is based on ...

Customer service gamification - SlideShare

www.slideshare.net/galr10/customer-service-gamification-45007583

Feb 23, 2015 ... How enterprise gamification can be used in call centers and contact centers for customer service gamification. ... Confidential 4 Credit: http: Hint: it isn't a video game and it's not about fun © 2014 Gamification is the use of .... still resolving customer issues (or else, short AHT goals can be made by “gamin...

Customer Service Enterprise Gamification - Gameffective

www.gameffective.com/solutions/customer-service/

Enterprise gamification for customer service for call centers, encouraging better FCR, AHT and overall customer satisfaction.

Top 25 Best Examples of Gamification in Business | ClickSoftware ...

blogs.clicksoftware.com/index/top-25-best-examples-of-gamification-in-business/

Mar 24, 2014 ... More than a decade in the making, the U.S. Army has turned its knowledge ... Gamification Use: Social Loyalty and Customer Engagement ... completing tasks, and even support co-workers for progress towards their goals. .... ChoreWars turns any ordinary task into a fun, engaging competition by allowing ...

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Help Desk Gamification | Gamify your Customer Support with ...

freshdesk.com

Unleash your gamified helpdesk with Freshdesk & let your support agents ... Turn your support into a fun game ... That means the way to provide great customer service is by offering fast responses to customer queries, and making sure you get ...

Please Aggravate Me: Is Gamifying Customer Service a Reality ...

www.convinceandconvert.com

Gamification can make customer service wait times enjoyable. ... around how the waiting on hold experience could be more fun and rewarding for customers: 1.

Freshdesk Wants To Make Customer Service Fun With Game ...

techcrunch.com

Sep 17, 2012 ... Freshdesk Wants To Make Customer Service Fun With Game ... Freshdesk isn't the first company to apply gamification to help desk software.