Gamification is the application of game-design elements and game principles in
non-game ... Another approach to gamification is to make existing tasks feel more
like ... Freshdesk, a SaaS-based cust...
Mar 3, 2014 ... One company is using gamification to change the customer service paradigm
from frustrating to fun -- and customers are loving it.
Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support
agents with points and badges for completing specific tasks and ...
Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other
problem is that gamified applications aren't necessarily fun. Most of ...
Oct 31, 2012 ... Gamification in Customer Service Doesn't Have to be BS on UserVoice ... points
that mean nothing, and companies struggling to make their ...
Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that
customer service is crap work and therefore anything to make it more ... Brand
visibility – if your customer service is great and really fun, people ...
May 1, 2013 ... When gamification begins to insidiously make its way into product use ...
presume that adding game mechanics to their product(s) will make them fun, they
... One use of gamification in customer service that we like is based on ...
Feb 23, 2015 ... How enterprise gamification can be used in call centers and contact centers for
customer service gamification. ... Confidential 4 Credit: http: Hint: it isn't a video
game and it's not about fun © 2014 Gamification is the use of .... still resolving
customer issues (or else, short AHT goals can be made by “gamin...
Enterprise gamification for customer service for call centers, encouraging better
FCR, AHT and overall customer satisfaction.
Mar 24, 2014 ... More than a decade in the making, the U.S. Army has turned its knowledge ...
Gamification Use: Social Loyalty and Customer Engagement ... completing tasks,
and even support co-workers for progress towards their goals. .... ChoreWars
turns any ordinary task into a fun, engaging competition by allowing ...