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How Gamification Makes Customer Service Fun | CIO

www.cio.com/article/2378252/consumer-technology/how-gamification-makes-customer-service-fun.html

Mar 3, 2014 ... One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

Can Gamification Make Customer Support Fun? - Forbes

www.forbes.com/sites/ericaswallow/2012/09/18/gamified-customer-support-freshdesk-arcade/

Sep 18, 2012 ... Freshdesk Arcade is a gamified customer service platform that awards support agents with points and badges for completing specific tasks and ...

Help Desk Gamification | Gamify your Customer Support with ...

freshdesk.com/scaling-support/gamification-support-help-desk

Unleash your gamified helpdesk with Freshdesk & let your support agents ... Turn your support into a fun game ... That means the way to provide great customer service is by offering fast responses to customer queries, and making sure you get ...

Please Aggravate Me: Is Gamifying Customer Service a Reality ...

www.convinceandconvert.com/social-media-strategy/to-gamify-or-not-to-gamify-how-to-improve-customers-waiting-on-hold-experience/

Gamification can make customer service wait times enjoyable. ... around how the waiting on hold experience could be more fun and rewarding for customers: 1.

How 'Gamification' Can Make Your Customer Service Worse | WIRED

www.wired.com/2012/11/gamification-customer-service/

Nov 14, 2012 ... How 'Gamification' Can Make Your Customer Service Worse ... The other problem is that gamified applications aren't necessarily fun. Most of ...

How Gamification Can Motivate Customer Service Representatives ...

www.smartcustomerservice.com/Columns/Vendor-Views/How-Gamification-Can-Motivate-Customer-Service-Representatives-115506.aspx

Dec 27, 2016 ... In addition to fostering healthy competition, gamification can create a more ... The study also found that 72 percent of customers reported that quality service would drive their ... challenging and taxing tasks into fun, energetic competitions. ... Making the Transition from Multichannel to Omnichannel Customer .....

How Gamification can Improve Customer Experience | Second To ...

www.second-to-none.com/how-gamification-can-improve-customer-experience/

Oct 3, 2016 ... For example, a call to technical support may be 'positive' but your customer was probably ... Make Customer Touchpoints Fun. Almost any key customer touchpoint can make use of gamification, from product exploration on ...

How to Use Gamification for Improving Your Customer Service

customerthink.com/playing-the-consumer-game-how-to-use-gamification-for-improving-your-customer-service/

Nov 5, 2014 ... Gamification for Customer Service – Common Criticisms ... “One could argue that customer service is crap work and therefore anything to make it more ... Brand visibility – if your customer service is great and really fun, people ...

Freshdesk Wants To Make Customer Service Fun With Game ...

techcrunch.com/2012/09/17/freshdesk-wants-to-make-customer-service-fun-with-game-mechanics/

Sep 17, 2012 ... Freshdesk Wants To Make Customer Service Fun With Game ... Freshdesk isn't the first company to apply gamification to help desk software.

Gamification in customer service | LiveChat Blog

www.livechatinc.com/blog/gamification-level-up-your-customer-service/

May 7, 2012 ... Gamification: level up your customer service .... levels, and make sure you incentivise them with i.e Donut Day, or other fun office events. Quality ...